National Account Executive

Overview

Tyndale, an 8x Top Workplace and privately held, family-owned and certified woman-owned (WBE) business is an industry leading national supplier of arc-rated flame resistant (FR) clothing to the utilities, oil and gas, transportation, chemical manufacturing, molten metals, and NFPA 70E markets. We're the leading distributor of innovative FRC solutions, and the largest industrial supplier of Carhartt FR, Ariat FR, and Wrangler FR clothing. We partner with 50 Fortune 500 customers, and we're not done yet! We're excited to announce the addition of a new National Account Executive to join our distinguished Sales team.

National Account Executives (NAE) successfully acquire, manage, and cultivate customer relationships within a designated territory selling Tyndale's managed FR apparel programs in a highly competitive and specialized market. NAE's increase annual sales revenue year over year, strive to exceed annual performance goals, and focus on gaining and maintaining profitable gross margins on all accounts. NAE's implement new customer accounts with flawless execution and retain them as long-term, highly satisfied customers. Tyndale's NAE's are entrepreneurial, innovative thinkers that are collaborative and efficient. Our high-performance culture is what promotes Tyndale's sustained growth and exemplary service to our customers.

Remote Opportunity: This NAE will support our Texas based territory. To be considered, candidates must reside in and travel throughout your designated regional territory, working from a home office when not onsite with customers. There is +/- 35% travel to trade shows, industry events, and to Tyndale locations and events as needed.

Responsibilities

• Sell flame-resistant uniformed clothing and Managed Apparel Programs to prospects within the designated territory.

• Travel to customers and prospects to provide presentations and demonstrations on our products and services.

• Work closely with Sales Director and/or Vice President of Sales to plan sales strategy on larger opportunities.

• Promote and explain the technical nature and safety aspects of our products ensuring that the purchasers understand the need for protective clothing.

• Develop and maintain a high level of product knowledge. Become well prepared to demonstrate/explain features and benefits of all products.

• Follow through with all leads provided from tradeshows, vendors, customer referrals, etc.

• Attend and/or present at trade shows, as requested. Provide feedback and all leads to Marketing immediately after attending the trade shows.

• Record all contacts, sales leads and opportunity activity and status in CRM system.

• Provide main-point-of-contact account management to all accounts within your territory, focusing on excellent customer service, issue resolution and account retention.

• Build relationships with accounts through providing regular contact and communication to discuss account needs and satisfaction levels and provide thorough problem resolution.

• Listen to customer needs and identify internal resources necessary to meet those needs. Work with those resources to ensure that the needs are met.

• Ultimate responsibility for customer satisfaction. Primary focus is to implement customers in and excellent manner and retain them as long-term customers.

• Follow-up with dissatisfied customers to ensure their issues are resolved to the customers satisfaction.

• Work closely with account administration representative to ensure that all accounts have accurate information in our proprietary system, including annual allowance amounts, expiration dates, program maintenance information and pricelists.

• Effectively communicate timelines and priorities on all accounts with account administrator.

• Review all newly completed catalogs and order forms for accuracy before they are distributed to customers.

• Work closely with accounts receivable representative to ensure that we have accurate billing addresses and payment methods set up for each account in our proprietary system.

• Assist as needed to help collect overdue invoices on accounts in your territory.

• Coordinate fittings with customers, and internally with Tyndale management.

• Conduct fittings and/or accompany the sales support representatives as needed on fittings.

• Provide valuable customer feedback to senior/line management regarding customer satisfaction related to our service and products.

• Prepare and collaborate on territory annual sales forecast projections.

• Strive to meet and exceed quarterly specific goals for success including: gross profits, cold calls, opportunities, and overdue A/R.

• National Account Executives are expected to grow annual sales and revenues each year within their territory.

• Pricing guidelines must be adhered to and acceptable gross profit margins must be maintained on all accounts.

• Negotiate and handle renewal agreements as needed.

• Manage travel itinerary and make travel arrangements for travel to and from customers, tradeshows, etc.

• Provide all requested reports in a timely manner

Qualifications

• 3+ years of consultative selling experience, preferably with a technical product. Prior experience in the FR apparel strongly preferred

• HS diploma or equivalent required; Bachelor's Degree preferred

• Strong computer skills- proficient in MS Office. Prior experience using CRM software preferred; Adobe Acrobat a plus

• Detail-oriented. Must be on-time for customer meetings 100% of the time.

• Ability to work independently to produce results

• Excellent verbal and written communication skills

• Ability to understand and explain information of a technical nature

• Excellent organization and time management skills

• Strong interpersonal skills; proven ability to quickly build effective relationships

• Ability to travel extensively (as needed) both nationally and regionally via air and car

• Must maintain a current valid driver's license

• Action-orientation

• Ability to learn quickly