National Account Director Cision US Inc.
NASA's National Account Directors are responsible for holistically managing Cision's largest customer relationships from a global brand, revenue, product and renewal perspective. The objective is to retain 100% of revenue across various renewals and products. In addition, NASA account directors are responsible for all cross-selling efforts within their account base. A NASA account director will typically manage 5-7 customer relationships with the spirit of the role to maximize customer success. Account directors will work closely with executive leadership, direct supervisor (VP, NASA) and multiple internal partners to ensure these client relationships are cultivated and grown through the highest service levels.
Responsible for the retention and profitable growth of revenue within assigned customer accounts. Serves as the focal point of client contact, marshalling other resources (e.g.,broadcast, Insights, compliance specialists, sales leadership, executive management, billing, contracts, editorial, sales support, customers service, etc.) to ensure the client is well serviced and takes advantage of all appropriate products/solutions. Advises clients in the areas of message development, distribution, monitoring, and measurement. Assigned accounts will be $2.5M to $3M in annualized revenue across the entire service/product portfolio.
Analyzes customer assignment and develops a plan of action in conjunction with the VP, NASA for how they will grow revenues and achieve their assigned quota through a mix of retention and expansion.
Proactively and regularly calls on existing customers (minimum of one in-person quarterly business review every 3 months) to drive business conversations to uncover new opportunities, monitor service/product usage, issues, and competitive activity, ensuring a high rate of revenue retention and product renewal.
Builds strong and broad relationships with multiple points of contacts at each account (e.g., communications, social media, marketing, Investor relations, senior leadership) based upon the ability to add value to their business.
Expands existing business by positioning and selling the appropriate products/services to address needs. Must sell across the full line of products/services. Presents and sells structured payment deals when appropriate.
Fully satisfies the company's and their manager's expectations related to sales activity (e.g., calls per week, proposals per week, account reviews, etc.), behavior, reporting (sales activity, opportunity pipeline management, customer profiling, etc.), and administration.
Bachelor's degree (B. A.) from four-year college or university,
At least seven years of successful outside sales experience with demonstrated ability to exceed assigned quotas through retention and expansion and to meet sales activity and behavior expectations
Proficient with sales force automation tools (ex. Siebel, Salesforce.com, Goldmine, etc.)
Ability to travel to client sites frequently, with the potential for 30% - 40% travel
Valid driver's license required
Excellent networking, relationship building, communication, presentation, and persuasion skills
Keen interest in business news
Understanding of multimedia and social media
Cision is a leading provider of public relations software that enables professionals to plan, execute and measure influencer-oriented campaigns in one integrated platform. Communication professionals use Cision to access the world's largest pitchable media and blogger database, distribute press releases, manage influencer outreach, measure social media activities, and analyze the effectiveness of campaigns. Cision, which recently combined with Vocus, also represents the Gorkana Group, Visible Technologies, PRWeb, Help a Reporter Out (HARO) and iContact brands. Headquartered in Chicago, Cision has over 100,000 customers and maintains offices in Canada, England, France, Germany, Portugal, Sweden, Finland and China. For more information, visit www.cision.com or follow @Cision on Twitter.