Nasa, Client Executive

Dell Inc Arlington , TX 76004

Posted 2 weeks ago

Job ID R1812660 Date posted Jan. 29, 2019

Business Summary

VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 350,000 enterprise and SMB customers to thrive in the Cloud Era/ A pioneer in the use of virtualization and automation technologies, VMware simplifies IT complexity across the entire data center to the virtual workplace, empowering customers with solutions in the software-defined data center to hybrid cloud computing and the mobile workspace.

The Civilian team within VMware is a high-energy, passionate team of salespeople with a desire to succeed and drive the digital transformation within the Civilian sector. Although you are an individual contributor within the business, you will be part of a team with a strong identity, and a reputation for a high standard of work and achievement. You will have the opportunity to craft and execute on your business plan through your own efforts and through the management of your matrix sales team.

Job Role and Responsibility

Our Client Executive team is made up of passionate and high-reaching sales consultants who are committed to integrating within our customers' business to offer premier VMware solutions to Civilian Accounts. The Client Executive will be responsible for solution selling by orchestrating and demonstrating VMware's Systems Engineering, Product Specialists, Professional Services, Partner Channel, Inside Sales and other VMware resources to drive net new revenue for the company. VMware has and continues to build a top performing sales team who has the desire and determination to deliver.

  • Drive account sales strategy and establish communication cadence with the extended account resources to ensure full engagement and accountability

  • Collaborate with Systems Engineering, Inside Sales, Specialists, Professional Services and channel partners

  • Develop and lead a partner strategy by selecting a set of "preferred" partners, developing a collaborative account plan that enables channel partners to be an extension of VMware's sales force

  • Learn and understand the assigned customer's business model and match the VMware solution to the needs, challenges, and technical requirements

  • Strengthen existing relationships within the assigned accounts and elevate VMware to a more strategic position

  • Ability to build proposals and communicate the business value and/or return on investment of proposed products and solutions to the customer

  • Utilize VMware EPIC2 values (Execution, Passion, Integrity, Customers, Community) to conduct day to day business

  • Accurately forecast bookings on a weekly, monthly and quarterly basis

Required Skills

  • Are you the quarterbacking the account, orchestrating resources and selling solutions to your customers?

  • You have at least 5 years of experience selling complex solutions, requiring implementation, integration and Professional Services to execute

  • You are a Self-starter with a high energy level and create new and highly effective working models

  • You have the ability to work with all levels of individuals

  • You hold a strong track record of quota over-achievement

  • You partner well and are accustomed to working with the channel

  • You pride yourself on being an excellent communicator, both written and verbal

  • You are a Dynamic presenter with the ability to translate technical capabilities to business outcomes

  • Experience building demand with cycle times of 6-24 months

  • Able to work across IT, Ops, Dev/Ops and Line of Business leaders

  • You have experience leading cross-functional matrixed teams

  • You effectively conduct quarterly business reviews with key customer and VMW leadership teams

  • You have a strong command skills and experience presenting to and collaborating with C-suite

  • Experience selling to NASA highly preferred

Preferred Skills

Our team looks for individuals who embody our values of humility, compassion, collaboration above isolationism, respectfulness, integrity, and good-natured fun. Additionally we would like:

  • You have experience in Software, Cloud, or Infrastructure such as Compute, Network, Storage

  • You have sold solutions in an enterprise level company

"This job opportunity is not eligible for employment-based immigration sponsorship by VMware."

Apply now Apply now


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Care/Call Center Specialist Prefer BiLingual English/Spanish)

Bb&T

Posted 1 week ago

VIEW JOBS 9/10/2019 12:00:00 AM 2019-12-09T00:00 Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help? Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing BB&T Accessibility or by calling 866-362-6451. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response. Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: A Client Care Specialist works towards a single vision -- to make the world a better place to live by fulfilling our clients' dreams. To achieve client service distinction, a Client Care Specialist is passionate about the client's experience, conveys genuine compassion, empathy and respect for clients and team members, is results driven, enthusiastic and creative. A Client Care Specialist is empowered to solve problems accurately so that clients have an effortless experience that results in first call resolution and delight. This vital position has an impact on millions of clients annually and utilizes a variety of software tools to navigate client accounts, research and communicate effective solutions while adhering to bank policies and procedures. A Client Care Specialist is a member of the Client Care Center Team that provides 24/7 support to internal and external clients in a fast-paced, dynamic and efficient environment by answering inbound calls. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Deliver exceptional client service and a distinctive client experience for a broad range of products and services by answering inbound client calls, professionally and courteously. 2. Deliver BB&T's Perfect Client Experience (PCE) attributes of reliable, responsive, empathetic and competent with each client interaction. Always employ the LAST (Listen, Apologize, Solve and Thank) model with each client. 3. Assess client needs and suggest appropriate products and services. Open new accounts and complimentary services that meet client needs. 4. Maintain required performance standards (e.g. quality, attendance, promptness). 5. Accurately address client questions and concerns with an emphasis on minimal client effort. Refer complex or reoccurring issues to second level support and/or a Client Care Team Leader. 6. Ensure the security of client information and assist with minimizing bank losses by performing appropriately defined client authentication for each call received. Identify possible identity theft and fraud and escalate for follow-up and risk mitigation. 7. Accurately complete call wrap-up tasks and documentation to support training, forecasting and trending analyses. 8. Actively engage in providing feedback to improve communications and business processes. 9. Maintain high levels of client satisfaction through BB&T's Voice of the Client (VOC) program. 10. Assist in the resolution and tracking of client complaints. Ensure each complaint is logged with detailed explanation of the issue and its resolution. Ensure each complaint is routed to appropriate queue for tracking and reporting purposes. 11. Embrace ongoing personal and professional growth and development by participating in required and voluntary educational opportunities. Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. High School diploma or equivalent 2. Passion for delivering distinctive client service and helping others 3. Demonstrated exceptional verbal and written communications skills 4. Ability to work with confidential information in a professional manner 5. Ability to adapt to change and work in a fast paced environment 6. Ability to quickly learn bank products and services and apply that knowledge appropriately 7. Ability to process information with a high degree of accuracy 8. Ability to analyze situations fully that result in accurate and appropriate client resolution 9. Ability to utilize processes, tools and techniques for detecting, addressing and preventing fraudulent situations 10. Ability to concentrate and follow client issues without distraction 11. Ability to work successfully in a team environment, as well as independently 12. Ability to approach problems logically and rationally 13. Action oriented and self-disciplined 14. Ability to maintain composure in highly emotional situations 15. Creative thinker and problem solver 16. Bright, articulate, and detail oriented 17. Ability to empathize with and prioritize client needs 18. Ability to speak fluent English language 19. Basic computer navigation skills, including ability to multi-task and navigate between multiple systems 20. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products 21. Ability to work flexible hours including nights, weekends and holidays 22. Ability to travel, occasionally overnight Desired Skills: 1. Associate's degree 2. Prior client service experience in a call center environment 3. Ability to speak fluent Spanish language BB&T is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify Bb&T Arlington TX

Nasa, Client Executive

Dell Inc