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Conducts, (designs and develops) training classes and programs designed to build moderate to high level technical skills within a discipline.
Designs, and develops technical training classes, and programs. This includes classroom, workshops, e-learning opportunities within a region or discipline. May assist in the design, development and implementation of broader curriculum or seminars as a subject matter expert for projects across regions or disciplines.
Reports to Business Unit or Learning and Performance Manager or Director. No direct reports.
Conducts all levels of technical or interaction skills training including basic through advanced level associates. Schedules training courses and enrolls associates. Serves as a back-up to other instructors for programs which are not normal responsibility.
Provides on-going evaluation of existing and planned training programs by providing analysis, validation and impact against outlined objectives. Designs and evaluates tools and measurement methods, determines ROI and Performance Improvement metrics.
Modifies existing course content, presentation methods, utilization, based upon course evaluations and expertise. May design and develop new training programs, courses and materials based on identified training needs and performance gaps. May act as a project leader and consultant in the design, and development of training courses and programs.
Provides basic performance consulting and training needs analysis for assigned business units.
May serve as liaison to various Nationwide task forces and projects as assigned. May participate in the evaluation of outside vendor produced training programs and delivery methods. May manage vendor relationships for topical area of responsibility.
Performs other duties as assigned.
Education: Undergraduate degree desired. Prefer adult education related field or progress toward advanced degree in a related field.
Designations/ Certifications: Progress toward certification in appropriate business unit technical course work (CPCU, AIC, API, AU, etc) desired. In some business units there may be additional regulatory requirements for specific certifications (i.e., FINRA series in NF).Progress towards Learning certificate such as CPLP desired.
Experience: Typically requires six or more years in a related technical functional role (insurance, financial services, etc.) or instructional design/delivery or other related training and development experience.
Subject matter expertise related to training area of responsibility and broad technical knowledge beyond area of expertise.
Solid understanding of adult education concepts, learning styles, evaluation methods and process/workflow development. Strong instructional design, business acumen, and organizational savvy.
Skills/ Competencies: Strong presentation, written and verbal communication skills.
Ability to relate to and explain complex technical concepts. Ability to analyze program results and recommend training solutions. Strong group dynamics and interactive skills.
Demonstrated proficiency with personal computers and related software. Strong project management and consulting skills and ability to create and implement solutions by navigating uncertainty, ambiguity or differing viewpoints. Ability to set priorities, manage time, organize work, and meet deadlines.
Associates must obtain all required Federal and/or state licenses/registrations within the time period designated by the business unit.
Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Staffing Exceptions: Staffing exception to the above minimum job requirements must be approved by the AVP/VP and Human Resources.
Overtime Eligibility: Not Eligible (exempt).
Working Conditions: May require physical ability to stand while teaching and to move furniture, equipment and supplies around classroom. Potential for travel and non-standard work hours.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Additional Job Description
Must successfully obtain the Securities Industry Exam, Series 6, and 63 within 120 days.
This position is an F2 band.
Job ID: 52973