N00372 - Waiter-Waitress

Position Overview: Takes food and beverage orders and efficiently delivers items to dining room guests.

Specific Responsibilities:

• Promptly and warmly greet guests in the dining room; takes food and beverages in an efficient manner, following established steps of service.

• Delivers food promptly and professionally; maintains safe food handling and sanitation standards. Follows up periodically to assist with any additional needs or requests.

• Demonstrates complete understanding of menu items and ingredients. Advises guests on appropriate combinations of food and drinks when requested; accommodates reasonable requests and notes preferences. As needed, demonstrates knowledge of specialized diets and allergens.

• Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated.

• Exhibits exceptional communications skills and demonstrates ability to get along well with others. Remains flexible and patient when communicating with guests and staff.

• Collects tickets and follow proper cash-handling procedures.

• Promotes a clean, safe and neat environment for guests.

• Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.

• Promptly addresses complaints or issues; relays relevant information or complaints directly to supervisor.

• Ensures that the dining room is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards.

• Operates a variety of equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines.

• Works with staff of other departments to perform job duties during special events and functions.

• Performs other duties as assigned.

Education and Experience:

• High School or equivalent preferred.

• Excellent organizational skills and the ability to prioritize workload.

• People interaction skills.

Competencies:

Customer Service: Demonstrates concern for meeting internal and external customers' needs in a supervisor that provides satisfaction for the customer within the resources that can be made available.

Impact and Influence: Works effectively with others.

Project Management: Coordinates the diverse components of the project by balancing scope, time, cost, and quality.

Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

Technical Proficiency: Applies the technical knowledge and skills required in order to achieve the expected outputs.

Work Environment: May work in a variety of environments including hospitals, or out-patient facilities. They spend time actively working with kitchen staff and engaging with patients and members of the RCA team.

Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

Travel: None.