Mypay Solutions Onboarding Specialist

Thomson Reuters Corporation Ann Arbor , MI 48103

Posted 4 months ago

Job Description:

As an Onboarding Specialist you will be responsible for providing an excellent upfront experience to our new clients. You will be working with new payroll clients to ensure an accurate and professional implementation. This role allows you to work directly over the phone with our new clients to assist with their questions and requests. You will be the point person for the client post sale as they onboard with myPay Solutions. This position requires excellent customer service, attention to detail, and a love of working with clients .

Responsible for the onboarding of new client payrolls and day to day payroll production includes setup, payroll processing to banking. You will utilize processes and controls necessary for delivering a high level of service, and quality to myPay Solutions customers.

Key results include:

  • Effectively managed and routinely integrated high volumes of data from multiple sources.

  • Consistently worked independently to meet strict compliance deadlines to effectively deliver timely and accurate payrolls.

  • Utilized expert level of payroll, tax compliance and system knowledge to administer policy and resolve issues.

  • Bring a positive attitude into every interaction with internal and external customers.

  • Customarily responds to client questions regarding various aspects of payroll process and procedures and orientation inquisitions and integration of new and potential clients and accountants.


  • Associate degree or higher (or equivalent work experience).

  • Proven ability to interpret and apply complex payroll tax principles and wage and hour laws.

  • In depth knowledge of processing multi-jurisdictional taxes, benefit accruals, garnishments, expatriates.

  • Excellent verbal and written communication skills.

  • Ability to provide a high level of client service.

  • Independently analyze and research complex issues and provide resolution through effective client interface and communication.

  • Self directed, organized and able to meet strict deadlines.

  • Advanced PC knowledge - (Windows, e-mail, Excel, Word, file management, imports, uploads, interfaces).

  • Ability to adapt quickly within a dynamic environment.

  • CPP (Certified Payroll Professional) certification a plus, but not required.

  • Payroll processing experience.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on


Ann Arbor-Michigan-United States of America

Req #: JREQ128519

Locations: Ann Arbor-Michigan-United States of America

Job Function: Accounting & Finance

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Thomson Reuters Corporation