Myhr Experience Specialist (HR Customer Care/Service Center, Bilingual Preferred)

Stryker Corporation Portage , MI 49002

Posted 2 months ago

Job Description:

Who we want

  • Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

  • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

  • Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports and metrics.

What you will do

The myHR Experience Specialist is a tier one role, responsible for the delivery of various Human Resources related duties to our employees. This position's work is generally of time critical and confidential nature. Tier 1 Representatives will be trained on Human Resources practices, policies, procedures, systems and programs. The hours for this role are Monday thru Friday from 10:30 a.m. to 7:00 p.m. eastern. Additional responsibilities may include but are not limited to:

  • Provide excellent customer service in response to phone and online inquiries from employees and managers.

  • Provide excellent customer service, and a positive experience, in response to phone and online inquiries from employees and managers.

  • Resolve inquiries by accessing information in multiple HR systems.

  • Triage general inquiries to ensure correct work category is assigned.

  • Escalate more complex issues to Tier 2 within myHR or the appropriate COE for advanced support and follow up as required.

  • Process transactions by collecting required information or back-up documentation from the employee, manager or HR.

  • Respond to phone or online help requests on navigating the HR Portal and other HR related systems.

  • Perform quality assurance reviews on electronic and manual transactions

  • Partner with Payroll and other COEs, as appropriate to resolve issues.

  • Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

  • Enter case and maintain customer contact until request is resolved and/or transferred to relevant party to resolve.

  • Direct / educate employees and managers to appropriate online support materials, tools, systems, and /or vendors if applicable

  • Perform basic administration processing, data input and verification of required documentation

  • Help employees and managers with portal and system navigation and completing transactions in systems

  • Respond to and troubleshoot employee and manager-related transactions and issues:

  • Workforce transactions, data corrections, and rescinds (new hires, onboarding, job changes, terminations, etc.)

  • Employee data issues: organizational and personal data changes and job changes

  • Triage payroll and benefits issues and manage coordination with or handoff to providers to resolve

  • Auditing or reviewing workflow and transaction processing

What you need

  • High School diploma or equivalent required

  • Bachelor's Degree and Bilingual (English/Spanish) preferred.

  • An understanding of human resources policies, procedures, and benefits are preferred.

  • Previous experience working in a Customer Service or HR environment preferred.

  • A desire to assist others and provide an exceptional experience

  • Microsoft Office Tools (Excel, PowerPoint, Word), typing proficiency is required and experience with a case management system and Workday/HCM system is preferred.

  • Excellent written and verbal communication skills.

  • Excellent interpersonal and collaboration skills required to work with different levels of business leadership, business users and functional teams.

Work From Home: No

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Preferred Relationship Manager

Fifth Third Bank

Posted 6 days ago

VIEW JOBS 11/14/2018 12:00:00 AM 2019-02-12T00:00 GENERAL FUNCTION: A sales position responsible for the acquisition, growth, and retention of bank customers, with specific focus on our Preferred Program customers and mass affluent prospects. Proactively contact and service customers in thesalesandserviceofbankproducts, conduct needs-based assessment of the prospective and existing client base, and engage partners to fulfill client financial needs. Utilize and promote the Retail Consultative Sales process, using the prescribedtoolsandpartneringwiththefinancial center team for referral activity. Work closely with internal sales partners to increase referral opportunities and provide needs-based solutions to the customer. Work closely with customers to retain andgrowcurrentandnextgenerationwealth. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers andcolleagues,andensuresthatactionsand behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: . Execute on retail strategies and tactics to increase the Preferred Program households, fulfill customer needs, provide an excellent customer experience, while removing roadblocks to achieve goals. . Build deep relationships with customers to earn status as trusted advisor by leveraging our consultative sales and service process. . Demonstrate ability to simplify and communicate complex financial concepts. . Maintain the sales and service environment by actively participate in financial center huddles and meetings to support the sales and motivational activities. Provide guidance to the Financial Center team in the referral/salesprocesswithaspecificfocuson Preferred customers. . Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. . Consistently meet or exceed brokerage sales and referral goals as set by management, working in partnership with Investment Executive. . Initiate and maintain customer and prospect contact through a variety of methods, including but not limited to customer interaction in the financial center, telemarketing, and leading and/or participating in various seminars and community events. . Keep current on activity within business industry and economic environment to enhance ability for anticipated needs of the customer, and proactively providing new solutions for current and future financial needs. SUPERVISORY RESPONSIBILITIES: None MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: . College degree or equivalent combination of education and experience required. . Experience in a sales environment; experience in financial industry . Pass consultative selling skills certification and complete ongoing educational requirements as prescribed. . Securities Industry Essentials (SIE), Series 6 (or 7), 63 and appropriate state required insurance licenses are required. Variable Annuity license is required . Series 65 must be obtained within 90 calendar days of hire with a maximum of two attempts within the 90 calendar day period. . Have demonstrated ability to build and maintain a revenue-producing book of business, utilizing internal and external sources of customers, in the mass affluent segment. . Position involves contact with the public, necessitating the ability to present a professional image. . This role may work with one or more FCs, which will require some local travelling. . This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System ("NMLS"). WORKING CONDITIONS: . Normal office environment. . Extending viewing of computer screens. . Occasional local and overnight travel as required. Fifth Third Bank Portage MI

Myhr Experience Specialist (HR Customer Care/Service Center, Bilingual Preferred)

Stryker Corporation