Myhr Experience Specialist (HR Customer Care/Service Center, Bilingual Preferred)

Stryker Corporation Portage , MI 49002

Posted 2 months ago

Job Description:

Who we want

  • Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

  • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

  • Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports and metrics.

What you will do

The myHR Experience Specialist is a tier one role, responsible for the delivery of various Human Resources related duties to our employees. This position's work is generally of time critical and confidential nature. Tier 1 Representatives will be trained on Human Resources practices, policies, procedures, systems and programs. The hours for this role are Monday thru Friday from 10:30 a.m. to 7:00 p.m. eastern. Additional responsibilities may include but are not limited to:

  • Provide excellent customer service in response to phone and online inquiries from employees and managers.

  • Provide excellent customer service, and a positive experience, in response to phone and online inquiries from employees and managers.

  • Resolve inquiries by accessing information in multiple HR systems.

  • Triage general inquiries to ensure correct work category is assigned.

  • Escalate more complex issues to Tier 2 within myHR or the appropriate COE for advanced support and follow up as required.

  • Process transactions by collecting required information or back-up documentation from the employee, manager or HR.

  • Respond to phone or online help requests on navigating the HR Portal and other HR related systems.

  • Perform quality assurance reviews on electronic and manual transactions

  • Partner with Payroll and other COEs, as appropriate to resolve issues.

  • Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

  • Enter case and maintain customer contact until request is resolved and/or transferred to relevant party to resolve.

  • Direct / educate employees and managers to appropriate online support materials, tools, systems, and /or vendors if applicable

  • Perform basic administration processing, data input and verification of required documentation

  • Help employees and managers with portal and system navigation and completing transactions in systems

  • Respond to and troubleshoot employee and manager-related transactions and issues:

  • Workforce transactions, data corrections, and rescinds (new hires, onboarding, job changes, terminations, etc.)

  • Employee data issues: organizational and personal data changes and job changes

  • Triage payroll and benefits issues and manage coordination with or handoff to providers to resolve

  • Auditing or reviewing workflow and transaction processing

What you need

  • High School diploma or equivalent required

  • Bachelor's Degree and Bilingual (English/Spanish) preferred.

  • An understanding of human resources policies, procedures, and benefits are preferred.

  • Previous experience working in a Customer Service or HR environment preferred.

  • A desire to assist others and provide an exceptional experience

  • Microsoft Office Tools (Excel, PowerPoint, Word), typing proficiency is required and experience with a case management system and Workday/HCM system is preferred.

  • Excellent written and verbal communication skills.

  • Excellent interpersonal and collaboration skills required to work with different levels of business leadership, business users and functional teams.

Work From Home: No

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Myhr Experience Specialist (HR Customer Care/Service Center, Bilingual Preferred)

Stryker Corporation