Multiple Customer Relationship Partners- Sealand - Miramar, FL

Maersk Miramar , FL 33023

Posted 3 months ago

Multiple Customer Relationship Partners- SeaLand - Miramar, FL

FLLocalCustomer ServiceRef.: SL-230525We are looking for Customer Relationship Partners to join our North America team. This position will be based in Miramar, FL.

SeaLand, the containerized division of the Maersk Group, is dedicated to delivering the highest level of customer-focused and reliable ocean transportation services. Our vision, built from a strong heritage of uprightness, constant care, and innovation, has guided our business operations since the first Maersk Line vessel sailed in 1904. By remaining committed to that vision we have expanded our business to become the world's largest ocean carrier. And we are consistently recognized as the most reliable container shipping company.

We OfferAs the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award winning talent development initiatives. Our competitive compensation and benefits package for full-time employees includes health, dental and vision insurance, 401k savings plan with an employer match and paid time-off. Our parental leave policy is recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our talent through ongoing personal and professional development initiatives. Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

Key Responsibilities Ensure availability and response to phone inquiries from all internal and external customers in a courteous and professional manner.

  • Monitor other customer entry points for customer inquiries and respond within agreed upon deadlines with all relevant information.

  • Serve as a liaison for our customers to other related entities such as terminals, freight cashiers, Shared Service Centers, and sales offices.

  • Prepare reports as required including weekly report of issues that require management attention- to be submitted to Supervisor and specialized customer reports as required and established through Sales and management channels

  • Ensure accurate processing and confirmation of all customer bookings; facilitate changes as required keeping all relevant internal customers informed

  • Reconcile systems to ensure accuracy and ensure customer expectations met; record reasons for changes/amendments

  • Update systems as required.

  • Plan Transshipment of foreign to foreign cargo when required.

  • Promote compliance with US Customs and other law enforcement agencies and authorities to assist with safe and secure cargo transport.

  • Promote / Facilitate use of E- Commerce / Web tools.

  • Performs other position related duties as specified by management

  • Promoting the SeaLand Brand in daily interactions

Who we are looking for

Education and Experience:

  • High School Diploma or equivalent (4-year college degree preferred)
  • 1 - 2 years of functional experience in Customer Service (retail, sales, call center, etc.)

Preferred Qualifications

  • Bachelor's Degree

  • Experience in the transportation industry is highly desired

Technical Skills and Competencies Required:

  • Excellent interpersonal, presentation and communication skills (written & verbal with emphasis on listening); ability to prepare effective reports (brief yet including important elements)

  • Organizational and Time management skills : multi-tasking and prioritizing, planning work activities efficiently to meet deadlines

  • Result oriented

Last application date: 03 October 2020.

For further information, please contact: .You must be authorized to work for any employer in the US. Local candidates only; no relocation assistance is provided.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Pay Transparency Notice:

SeaLand is a regional, ocean transportation company dedicated to the Intra-Americas market and a division of the Maersk Group. As of January 1, 2015, SeaLand will commence operations with local, knowledgeable sales and support staff positioned to serve the unique requirements of shippers in this market. The trusted, re-established SeaLand brand reflects a strong tradition of customer-centric service in this trade region. The company's infrastructure will provide greater service flexibility and the ability to act quickly to respond to market dynamics. Over 240 dedicated personnel will make up the SeaLand organization. In-country sales and customer service teams, along with a network of customer specialists, will provide accessible, collaborative local service and support.

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Multiple Customer Relationship Partners- Sealand - Miramar, FL