Multicultural Casino Account Executive: *Korean Speaking*

Caesars Entertainment Corporation Las Vegas , NV 89134

Posted 1 week ago


The Multicultural CasinoSales Executive foremost role is to act as the primary growth engine for VIPmarketing, owning outbound sales telemarketing to a broad range of CaesarsEntertainment customers. In this role,you will develop strategic relationships with customers by having acomprehensive understanding of casino systems, casino sales; as well as,overall understanding of converting sales activities into casino trips with aseamless hand-off to the on-property service team. Multicultural Casino Sales Executives displaya strong understanding of Caesars Sales/Service model within VIP Marketing andassists in positively promoting this model while continuing to build rapportswith customers through commercial awareness and anticipating customer needs increation of their pre-trip itinerary. Asan intuitive and creative problem solver, you will constantly strive to delightour guests and be confident in your ability to meet goals set forth by themanagement team.



  • Responsible for developing and maintaining codedplayer block through direct mail, email, telemarketing, and leveragingdatabases.

  • Actively participates in telephone solicitationand coordinates personalized direct mailings for assigned markets.

  • Ensures seamless hand off of guest pre-trip itineraryfor flawless on property execution by VIP Hospitality Team.

  • Fully complies with all applicable rules,regulations, laws and policies, and conducts themselves with highestlevels of integrity and honesty.

  • Respondsto and consistently meets the needs of coded customers.

  • Supportsand cultivates new ideas and methods to deliver business solutions.

  • Identifiesways to increase efficiencies or improve product or service.

  • Clearlycommunicates programs/services to necessary people, seeks their supportand keeps them informed of changes that may impact the business.

  • Preparesproject plans that aid in moving projects forward.

  • Must displaystrong knowledge of casino systems (LMS, CMS, SALESFORCE, EMS, SCHEDULER,TICKET SAGE, etc.)

  • Opento outside employees/ outside vendors shadowing and answering anypertinent department information.

  • Fullyknowledgeable of all happenings on property and in market.

  • Demonstratemastery of all existing products/services and/or progress on newinitiatives, bonus programs and system changes.

  • Activelyparticipate in all department and company initiatives to drive sales andrevenue.

  • Demonstratea willingness to teach, mentor, train and share information with the team.

  • Developsskills to handle increasingly complex matters.

  • Complieswith and upholds company expectations including Code of Commitment,policies, procedures, industry regulations, department goals and businessstrategy.

  • Politelygives consistent, timely and accurate information and finds answer whenunsure for customers as well as co-workers.

  • Projects warmth and enthusiasm inperson and on the phone; builds rapport to strengthen relationships andencourages trial as well as repeat visitation.

  • Has the ability to multitask andprioritize in a fast-paced environment.


  • One to threeyears hospitality or sales experience (Experience with luxury brandspreferred).

  • High Schooldiploma or equivalent


  • Ability to fluently speak, read and write in Vietnamese.

  • Ability to thinkindependently in making decisions to maximize customer service experience andprogram profitability.

  • Ability toeffectively manage time and perform multiple tasks simultaneously includingassisting fellow Casino Sales Executives.

  • Must have asystematic and process oriented mindset to ensure seamless end-to-end customerexperiences.

  • Excellentinterpersonal skills required.

  • Must haveexcellent oral and written communication skills.

  • Must be able tolisten and respond to visual and aural cues.

  • Ability to uphold and demonstrate the highest level of integrity inall situations and recognize standards required by a regulated business

  • Must be able to obtain a Nevada gaming license


SalesExcellence: Leveraging sales techniques to maximize performance

Passion for

Service: Internallymotivated to graciously serve, delight and build player loyalty; as well as,service and assist co-workers.

Drive: Harnessing energy and passion to excel

Customer /Commercial / Market Awareness: Anticipatingand listening to customer needs / looking outside our world

Influence: Engaging and assisting others tosucceed

ProfessionalExcellence: Appliedfunctional / business knowledge; professionalism, composure, effectiveness


  • Must have manual dexterity and coordination tooperate office equipment to include but not limited to: 10 key addingmachine, PC computers, telephone/headset, fax machine, photocopy machine.

  • Must be able to work in moderate to loud noiseconditions.

  • Must be able to make telephone calls for extendedperiods (minimum 40 calls/day)

  • Must be able to lift up to 15 pounds.

  • Must be able to move in and around the

Casino/Hotel/Mall areas.

  • Must be able to tolerate areas containing secondhand smoke.

  • Must be able to work, for long periods of time, underfluorescent lighting.

  • Must be able to work at a desk, for the majorityof the day, in a seated position.

  • Must be able to spend the majority of the dayworking off computer monitors and operating a keyboard.

  • Although the majority of position will be spentseated at a desk, there will be occasions where candidate must be able toremain on one's feet for long periods of time, and/or walk for longdistances.

  • Must be able to travel as needed.

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Multicultural Casino Account Executive: *Korean Speaking*

Caesars Entertainment Corporation