The Multicultural CasinoSales Executive foremost role is to act as the primary growth engine for VIPmarketing, owning outbound sales telemarketing to a broad range of CaesarsEntertainment customers. In this role,you will develop strategic relationships with customers by having acomprehensive understanding of casino systems, casino sales; as well as,overall understanding of converting sales activities into casino trips with aseamless hand-off to the on-property service team. Multicultural Casino Sales Executives displaya strong understanding of Caesars Sales/Service model within VIP Marketing andassists in positively promoting this model while continuing to build rapportswith customers through commercial awareness and anticipating customer needs increation of their pre-trip itinerary. Asan intuitive and creative problem solver, you will constantly strive to delightour guests and be confident in your ability to meet goals set forth by themanagement team.
DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): None
Responsible for developing and maintaining codedplayer block through direct mail, email, telemarketing, and leveragingdatabases.
Actively participates in telephone solicitationand coordinates personalized direct mailings for assigned markets.
Ensures seamless hand off of guest pre-trip itineraryfor flawless on property execution by VIP Hospitality Team.
Fully complies with all applicable rules,regulations, laws and policies, and conducts themselves with highestlevels of integrity and honesty.
Respondsto and consistently meets the needs of coded customers.
Supportsand cultivates new ideas and methods to deliver business solutions.
Identifiesways to increase efficiencies or improve product or service.
Clearlycommunicates programs/services to necessary people, seeks their supportand keeps them informed of changes that may impact the business.
Preparesproject plans that aid in moving projects forward.
Must displaystrong knowledge of casino systems (LMS, CMS, SALESFORCE, EMS, SCHEDULER,TICKET SAGE, etc.)
Opento outside employees/ outside vendors shadowing and answering anypertinent department information.
Fullyknowledgeable of all happenings on property and in market.
Demonstratemastery of all existing products/services and/or progress on newinitiatives, bonus programs and system changes.
Activelyparticipate in all department and company initiatives to drive sales andrevenue.
Demonstratea willingness to teach, mentor, train and share information with the team.
Developsskills to handle increasingly complex matters.
Complieswith and upholds company expectations including Code of Commitment,policies, procedures, industry regulations, department goals and businessstrategy.
Politelygives consistent, timely and accurate information and finds answer whenunsure for customers as well as co-workers.
Projects warmth and enthusiasm inperson and on the phone; builds rapport to strengthen relationships andencourages trial as well as repeat visitation.
Has the ability to multitask andprioritize in a fast-paced environment.
One to threeyears hospitality or sales experience (Experience with luxury brandspreferred).
High Schooldiploma or equivalent
Ability to fluently speak, read and write in Vietnamese.
Ability to thinkindependently in making decisions to maximize customer service experience andprogram profitability.
Ability toeffectively manage time and perform multiple tasks simultaneously includingassisting fellow Casino Sales Executives.
Must have asystematic and process oriented mindset to ensure seamless end-to-end customerexperiences.
Excellentinterpersonal skills required.
Must haveexcellent oral and written communication skills.
Must be able tolisten and respond to visual and aural cues.
Ability to uphold and demonstrate the highest level of integrity inall situations and recognize standards required by a regulated business
Must be able to obtain a Nevada gaming license
SalesExcellence: Leveraging sales techniques to maximize performance
Service: Internallymotivated to graciously serve, delight and build player loyalty; as well as,service and assist co-workers.
Drive: Harnessing energy and passion to excel
Customer /Commercial / Market Awareness: Anticipatingand listening to customer needs / looking outside our world
Influence: Engaging and assisting others tosucceed
ProfessionalExcellence: Appliedfunctional / business knowledge; professionalism, composure, effectiveness
Must have manual dexterity and coordination tooperate office equipment to include but not limited to: 10 key addingmachine, PC computers, telephone/headset, fax machine, photocopy machine.
Must be able to work in moderate to loud noiseconditions.
Must be able to make telephone calls for extendedperiods (minimum 40 calls/day)
Must be able to lift up to 15 pounds.
Must be able to move in and around the
Must be able to tolerate areas containing secondhand smoke.
Must be able to work, for long periods of time, underfluorescent lighting.
Must be able to work at a desk, for the majorityof the day, in a seated position.
Must be able to spend the majority of the dayworking off computer monitors and operating a keyboard.
Although the majority of position will be spentseated at a desk, there will be occasions where candidate must be able toremain on one's feet for long periods of time, and/or walk for longdistances.
Must be able to travel as needed.
Caesars Entertainment Corporation