Multi-Unit Team Leader

What you'll bring to the team Manage office staffing, operations, and logistics for three offices with support from two Associate Team Leaders Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement Assist the DGM in recruiting and interviewing candidates for tax office associate positions Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns Build an engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions Lead daily team meetings and communicate essential information to tax office associates Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all offices Travel between the three offices as required May prepare tax returns, as needed Your Expertise People management experience, with the demonstrated ability to grow and develop associates Demonstrated aptitude for growth plan execution and ability to lead towards growth culture Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs Computer proficient with the ability to use MS Office Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) and 3 hours of Tax Update Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience