Multi-Unit Team Leader

H&R Block, Inc. Savannah , GA 31401

Posted 4 weeks ago

What you'll do...

Are you a passionate people leader, capable of managing multiple offices? Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests? H&R Block is looking for a Multi-Unit Team Leader to accelerate our seasonal tax business by managing three H&R Block offices and providing leadership to the customer-centric teams that work within them.

As a Multi-Unit Team Leader, you will serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives (i.e., clients, revenue and earnings) for three tax offices. Prior tax preparation experience is not required. You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities

What you'll do...

  • Manage office staffing, operations, and logistics for three offices with support from two Associate Team Leaders

  • Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement

  • Assist the DGM in recruiting and interviewing candidates for tax office associate positions

  • Build an engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions

  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns

  • Lead daily team meetings and communicate essential information to tax office associates

  • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all offices

  • Travel between the three offices as required

  • May prepare tax returns, as needed

What you'll bring to the team...

What you'll bring to the team...

  • People management experience, with the demonstrated ability to grow and develop associates

  • Demonstrated aptitude for growth plan execution and ability to lead towards growth culture

  • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision

  • Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs

  • Computer proficient with the ability to use MS Office

  • Bachelor's degree in a related field, or HS diploma with the equivalent combination of experience

  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

It would be even better if you also had...

  • Multi-unit people management experience in the retail, restaurant, banking, or other related industry; management of people within military service positions can also be a good fit
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Maintenance Team Leader

Bass Pro Shops

Posted 6 days ago

VIEW JOBS 1/22/2020 12:00:00 AM 2020-04-21T00:00 POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking and customer service activities. POSITION RESPONSIBILITY: 1. Supports GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals. 2. Provide daily direction to the associates within the department. 3. Prepare to-do / Task lists. 4. Execute all merchandising directives….i.e. "Top 25 list", "Extreme Savings" items, etc. & maintain all plan-o-grams as set by the Corporate Office. 5. Insure a pleasant and productive shopping experience for all customers. 6. Assist the GSM / DM and Human Resources Manager to staff the department with "service" oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment. 7. Resolves customer and associate opportunities with GSM / DM and HR Manager. 8. Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.). 9. Remains Product "expert" through ongoing product knowledge training; conducts product demos to entire staff. 10. Assists the GSM / DM with: coordination of all "Special Events"; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items. 11. Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including: interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates 12. Provide a legendary experience for every customer, every time by assisting customers in making buying decisions by: * identifying and evaluating customers' needs * making product recommendations based off of this analysis * promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up Education and/or Experience 2-4 years in Retail Sales / Supervision experience is a plus Mathematical Skills / Reasoning Ability Ability to calculate figures and amounts such as discounts, commissions and percentages. Communication Skills Ability to read and analyze certain reports. Ability to effectively present information and respond to questions from Managers, associates, customers and the general public. Ability to conduct meetings and presentations to groups. Other Knowledge, Skills and Abilities Proficiency with PC-based word processing, spreadsheets, data based management and electronic point of sale and inventory management systems. Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff. Other duties, assignments and responsibilities as needed. Bass Pro Shops Bass Pro Shops Savannah GA

Multi-Unit Team Leader

H&R Block, Inc.