Multi-Unit Manager

Experience

• 2 Years of Multi-Unit Manager Experience in the QSR Industry

Job Responsibilities

• People Planning, Talent Management Development: MUM recruits, interviews develops, trains, and retains qualified management personnel.

• Ensures 24 - 7 certified Shift Management Coverage

• Monitors, identifies assesses restaurant training needs in order to coach RM's to create and implement organization and training plans meeting Dunkin Brands requirements.

• Monitors crew & management turnover and forecasts staffing needs against sales, turnover, and growth.

• Ensures that all HR related policies are followed

• Guest Satisfaction Measures and improves guest satisfaction in each restaurant.

• Uses GSS, Dunkin Brands Consumer Care and internal customer complaint tools to track, identify trends per restaurant.

• Use trend information to identify problems and create action plans.

• Ensures that customer complaints are resolved in with 24 hours of receipt.

• Solicits feedback from guests during every restaurant visit and correlates with trend information.

• Operations Excellence/QSCMUM ensures Dunkin' Brands operational standards are followed.

• Develops and executes a plan for timely completion of self-assessments.

• Uses operational assessments to identify root causes and create action plans for improvement.

• Uses systems identified in ROR (Red Book, line bar, guest counts, throwaways, DT timers) to drive long-term results.

• Implements plans that measure and build sales and transactions.

• Ensures Restaurant Managers execute the current company plan-o-grams and programs.

• Explores LSM opportunities by traveling trade area to evaluate the current situation and environment, then uses that knowledge to create plans to build the business.

• Coach Restaurant Manager to ensure in restaurant opportunities are utilized, i.e., merchandising, suggestive selling, courtesy sampling.

• MUM's primary responsibility is to operate great restaurants through daily involvement.

• Actions against franchisee specific cost category targets to ensure profitability.

• Uses Market Share steps to build sales and increase profitability.

• Capital Investment MUM keeps franchisee informed of facility maintenance needs and upkeep to protect the assets.

• Ensures that contracted services are delivered.

• Creates plans to address preventative maintenance issues.

• Works with franchisee on remodels and refurbishment plans to assure enabling Service The Dunkin Way criteria.

• Follow-up on individual restaurants to see that preventative maintenance plans are followed.

Job Type: Full-time