Multi -Site Surgery Scheduler, Network Administration, Full-Time, Days

ABOUT MARINHEALTH

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare's most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

What We Offer

MarinHealth offers a comprehensive suite of employee benefits that support your health, wellness, and financial security. Our robust Wellness@Work program includes onsite health & fitness classes, discounts, and promotes a healthier lifestyle for employees. We also provide a 403(b) contribution plan and company-funded retirement plan, life insurance, vacation, holiday, and sick leave. These benefits, along with our highly competitive compensation package, make MarinHealth one of the best places to work in the Bay Area. Join us and find your next career at MarinHealth.

External hires are subject to a background check and pre-employment medical screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal, state, and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.

General Summary:

The Surgery Scheduler maintains physician's clinics and surgery schedules, provides direct assistance to physicians, and manages communication and correspondence directly with staff, patients, physicians and the Practice Manager. The Surgery Scheduler also maintains exceptional communication with local hospital and outpatient facilities.

Essential Functions and Responsibilities:

Scheduling

• Making appointments for new and returning patients

• Scheduling surgeries and procedures

• Maintaining physician schedules to assure efficient work flow

• Interfacing with Practice Manager regarding scheduling issues

Direct assistance to physicians

• Providing administrative assistance to physicians

o Obtaining necessary authorizations for surgeries, procedures and colonoscopies, if applicable

o Submitting clinical information to outside sources at request of doctor, i.e. medical records for consult referrals, surgery details, etc.

Direct communication with patients

• Answering incoming telephone calls and providing excellent customer service

• Providing new patients with patient packets for registration and prep information for surgeries, procedures and colonoscopies

• Greeting patients as the enter and leave the clinic in a welcoming, professional manner

• Sending letters to patients regarding surgery information

Office Maintenance

• Maintaining order in the waiting room throughout the day

• Keeping work area effectively in order and free from hazards

• Maintain exam rooms as needed

• Report facility problems immediately

General

• Remains professional, calm, and effective in emergent or high-pressure situations

• Act as a team player with all staff members

• Perform all other duties as required or assigned.

Qualifications:

Education:

• High school diploma or General Educational Development (GED) certificate required.

Experience:

• At least two years of related medical office experience

• Demonstrated punctuality, reliability, and professionalism

• Prior surgery scheduling experience preferred

• Demonstrated and exceptional follow through and completion of tasks

• History of exceptional customer service skills

• Ability to multi-task effectively

• Strong attention to detail

• Understanding and usage of medical terminology

• Knowledge of CPT and ICD-10 codes, especially related to general surgery a plus

• Expertise in effective, tactful communication skills

• Experience with and proficiency in use of electronic medical record systems. Allscripts a plus.

• Ability to read, write, do arithmetic, and apply reasoning skills equal to at least that of the average high school graduate.

• Proficient computer skills and accuracy of data entry

• Ability to work unsupervised

Behavioral Standards:

We have adopted the following standards of behavior in addition to the job responsibilities listed above so we can create and maintain an optimal workplace environment. Your application for this position assumes you agree with and can maintain the following workplace values:

• Exceptional customer service

• Professionalism on the phone, in person, and with each other

• Respectful communication with patients, vendors, volunteers, and co-workers

• Effective teamwork

• Ability to maintain a safe work environment

• A positive attitude

• A good sense of humor and fun in the workplace

• Support of each other the patients and the practice

At MarinHealth, our top priority is the well-being of our employees, patients, and community. As such, we require all employees to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally, the continued recommendation to obtain a COVID + booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements, but we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment for all.

The compensation for this role listed on this posting is in compliance with applicable law. The selected candidate's compensation will be determined based on the individual's skills, experience, internal/market equity factors, and qualifications. This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position. Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy. Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.