Capital Vacations Surfside Beach , SC 29827
Posted 2 weeks ago
Capital Vacations is seeking an energetic and task oriented Multi-site GM for 2 timeshare Resorts (66 total rooms) in Myrtle Beach, SC
In addition to competitive compensation, Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, discounted Vacation Stays, plus start to earn Paid Time Off immediately.
Opportunity for career advancement in a fast paced, growth-oriented Organization.
The General Manager is responsible for all aspects of the operations at the Resort regarding day-to-day staff management and guests. Our General Manager is an ambassador for Capital Vacations, providing leadership and strategic planning to all departments in support of our service culture that emphasizes optimizing operations and guest satisfaction. The General Manager works very closely with our Owners and Board Members.
Principal Duties and Responsibilities
Responsibilities listed may not apply to all locations
Oversees the operations functions of the Resort
Processes and submits Payroll to Human Resources
Holds regular briefings and meetings with all head of departments
Ensures full compliance to Resort operating controls, SOPs, policies, procedures and service standards
Leads all key property issues, including capital projects, customer service, and refurbishment
Handles complaints and oversees the service recovery procedures
Is responsible for the preparation, presentation and subsequent achievement of Resorts Annual Operating Budget, Marketing & Sales Plan and Capital Budget
Manages ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded
Ensures all decisions made are in the best interest of the Resort and Management
Delivers Resort budget goals and sets other short-and long-term strategic goals for the property
Develops improvement actions and carries out costs savings
Maintains a strong understanding of P&L statements and the ability to react with impactful strategies
Ensures the monthly financial outlooks for the Resort are on target and accurate
Prepares monthly financial reporting for the Owners and Board Members
Draws up plans and budget (revenue, costs, etc.) for Owners
Oversees and manages all departments and works closely with department heads daily
Is accountable for the responsibilities of department heads and take ownership of all guest complaints
Provides effective leadership to all Resort Team Members
Responds to audits to ensure continual achieved improvement
Is responsible for safeguarding the quality of operations (both internal & external audits)?Is responsible for legalization, Occupational Health & SafetyAct, fire regulations and other legal requirements
Is available to travel on company business to assist in offsite training support and or New Business transitions if needed (average 1-2-week assignments)
Steps in and performs any task or cover any department as necessary, including front desk, housekeeping, maintenance, etc.
Performs all other related duties and projects as assigned
General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
Bachelors Degree in business management OR equivalent industry job-related experience
5-10 years of experience as a General Manager or Assistant General Manager
15-20 years experience in the hospitality industry
Must obtain and maintain licensing where required (ex; CAM)
Skills, Knowledge, and Abilities:
Excellent verbal and written communication skills
Possess strong leadership skills
Ability to manage, direct and complete assigned duties
Excellent computer skills, Microsoft Office Suite
Ability to prioritize, manage and delegate efficiently
Flexible schedule, be available at a moments notice
Shift: Additional hours may be required to cover shifts, meet deadlines and goals as necessary
Travel: Must be available to travel for meetings, etc. as required
Capital Vacations