MSP SOW Specialist

Bartech Group Ada , MI 49301

Posted 7 days ago

Guidant Global is a new global talent acquisition and managed workforce solution provider operating at the forefront of today's workplace. It is made up of the best of two Impellam businesses, Guidant Group based in the UK, a company with deep roots within the staffing industry and an unrivaled track record achieved through empowering great people to build true partnerships based on trust and collaboration and Bartech Workforce Solutions, based in the Americas, a business with a four-decade history which has grown to become one of the leading global providers of staffing and workforce management solutions. With vision firmly grounded in the future, bringing together these two Impellam businesses has created one stronger brand with synergies and expanded capabilities across a multiple geographic footprint.

  • Responsible for day to day maintenance of Statement of Work (SOW) fulfillment via phone, email and through the VMS online management application.

  • Works with Hiring Manager in all Business Lines supporting SOW bidding/RFx, on boarding of SOW Consultants, and extension management of active SOWs Consultants.

  • Operates in close partnership with Bartech Program Director as part of the on site Program Management Office team. Also interacts daily with client SOW Analyst through daily operational reporting.

  • Provides "Level One" support of Hiring Manager and Supplier use of the VMS tool. Focus on in person meetings with Hiring Managers and Suppliers.

  • Responsible for supporting all SOW Consultant on boarding, invoicing approval, and off boarding.

  • Acts as liaison between Customer and Supplier to administer RFP/SOW engagement process.

  • Will track Customer progress in fulfillment of their open SOW requirement including assistance with content development and recommendations for deliverables, SLAs, penalties, and payment characteristics.

  • Remain pro-active in escalating troubled requisitions appropriately to the Guidant Global Program Director.

  • Ability to remain calm under pressure in an often times stressful environment with last minute demands.

  • Professional appearance and presentation required.

Required Skills

Knowledge of:

  • Staffing Industry and/or VMS

  • Statement of Work vs Contingent Workforce Management

  • Recruiting

Skills showing excellence in:

  • Excellent Customer Service Skills are Key

  • Excellent Written Communication Skills

  • Excellent Verbal Communication Skills

  • MS Office Suite, Excel is a must have, Visio would be nice

Ability to:

  • Prioritize Multiple Tasks Effectively

  • Problem solve and present recommendations to all levels of internal and external management

  • Build positive team spirit

Other:

  • Confidence

  • Enthusiasm

  • Passion for excellence

  • Professionalism in work product and behavior

  • Detail orientation

  • Stress tolerance

  • Discipline to execute according to standards

  • Intense focus on accountability

  • Urgency and speed of response

Required Experience

  • 3+ years of MSP / VMS experience

  • Procurement experience highly preferred for this role.

Education : Bachelor's degree or combination of education and experience

Job LocationAda, Michigan, United StatesPosition TypeFull-Time/Regular


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MSP SOW Specialist

Bartech Group