At Memorial Sloan Kettering (MSK), we're not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we're driving excellence and improving outcomes. For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker's Healthcare list as one of the 150 Great Places to Work in Healthcare in 2017, as well as one of Glassdoor's Employees' Choice Best Place to Work for 2018. We're treating cancer, one patient at a time. Join us and make a difference every day.
Are you passionate about providing an excellent customer service environment?
Do you love interacting with patients and senior leadership?
Looking for a role to expand your administrative career in a healthcare setting?
We are seeking an MSK Care Advisor to join the Patient Services team. You will be part of an administrative and clinical team to receive, assess, and bring to appropriate resolution all new visit (external and internal) requests for physician services at the Center.
We expect that you will:
Screens requests according to Service and Physician criteria to ensure the most accurate scheduling.
Improve patient access while providing a public relations role sensitive to patients' needs by using critical thinking and decision-making skills.
Build an excellent and accurate embodiment of the MSK brand by providing the first impression and first experience for new patients.
Play a meaningful role in generating new visit volume, figuring out whether patients choose to receive treatment at MSK and, in turn, generating revenue and growth for the institution.
Field incoming inquiries and requests, and matching patients to the best possible service, physician, and appointment based on their diagnosis, geographic location, and preferences.
Develop deep expertise in a primary clinical group (set of disease areas)
Removes obstacles for new patients by assisting with obtaining records, radiology/pathology reports, etc.
Directing patients regarding insurance concerns; and advocating to secure timely appointments.
Exceed patient expectations with your accessibility, knowledge, generosity, partnership, and support serving as a guide for patients, caregivers, and clinical leadership.
Does this sound like you?
We need you to have:
Interest in a role that combines both clinical and administrative responsibilities.
1-3 years of related experience within the healthcare field; a Bachelor's degree is strongly preferred.
Knowledge of medical terminology; ability and interest to learn clinical information and criteria.
Knowledge of Microsoft Excel, Word and Epic
Ability to handle acutely ill outpatients in stressful situations.
Knowledge of Microsoft Excel and Word.
Availability: Monday-Friday (flexible to work between the hours of 8am and 6pm; schedules vary for Department coverage)
Superb social skills; able to effectively partner and make impactful connections
A strong interest in working with people in a patient focused environment
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Memorial Sloan-Kettering Cancer Center