Mshp Support Analyst (Applications Analyst II) - Digital And Technology Partners

Mount Sinai Medical Center New York , NY 10007

Posted 1 week ago

Strength Through Diversity Ground breaking science. Advancing medicine. Healing made personal. MSHP Support Analyst (Applications Analyst II) - Digital and Technology Partners, Req#2786994 Mount Sinai is one of the largest non-profit health systems in the U.S. with a strong reputation for quality of care and research/education. Our health system has 42,000 employees working together to provide billions of dollars in high-quality care for millions of patients each year. We are accelerating a transition to a business model focused on population health management - our goal is to keep entire communities healthy and out of the hospital. Mount Sinai Health Partners (MSHP) is the team driving this transformation within Mount Sinai. The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, and product development expertise. MSHP is a fast growing business unit within Mount Sinai and is looking for team members who: Responsibilities:Performs daily functions that may include user, operational, and process support. Provide first point of contact support for clients reporting technical or application issues Interact with clients to help troubleshoot and resolve application problems or issues Diagnose and resolve client questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements Document problems and solutions to train lower-level support on how to properly address client or product problem Prepares documents, training materials, and other notes during normal job duties. Has a basic understanding of software, scripting languages, and databases Performs other related duties as needed Requirements:Education and Experience Bachelor degree in Computer Science or a related discipline or equivalent combination of education and work experience 2 - 4 years of experience in a customer service environment, preferably in a technical role such as help desk or applications support analyst. Additional Skills and Qualities Excellent analytical, communication and organizational skills Team player who creates a positive team environment Commitment to learning and acquiring new skills Healthcare application support experience preferred. Proficient with MS Outlook, MS Excel, MS Word Basic network troubleshooting familiarity (VPN access, connectivity and DNS (required)) Proficiency with a scripting language preferred Familiarity with Healthcare Management/Processes a plus Exposure to salesforce a plus Strength Through Diversity The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we're as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education and advancement as we revolutionize medicine together. We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. Explore more about this opportunity and how you can help us write a new chapter in our story! Who We Are Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve. Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke's, and New York Eye and Ear Infirmary of Mount Sinai. The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. EOE Minorities/Women/Disabled/Veterans
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Mshp Support Analyst (Applications Analyst II) - Digital And Technology Partners

Mount Sinai Medical Center