MS Teams Administrator, Tier 1

Job Details

Job Location: Dallas Campus - Dallas, TX

Salary Range: Undisclosed

Job Category: On Campus

Job Description

The mission of Dallas Theological Seminary as a professional, graduate-level school is to glorify God by equipping godly servant-leaders for the proclamation of His Word and the building up of the body of Christ worldwide. For more information, read more about our mission here and also read or hear about our core values.

We are seeking a dedicated Microsoft Teams Administrator to join our Information Technology team. The Teams Admin will be responsible for scheduling Microsoft Teams meetings for all classes across all campuses of DTS for each of the four academic semesters (Fall, Winter, Spring, Summer) for both Masters and Doctorate level courses. This role is crucial in facilitating seamless communication and collaboration among professors, students, and administrative staff through effective use of the Teams platform. The MS Teams Admin will work closely with the IT Helpdesk, Registrar's Office, professors, and department administrators to ensure all Teams classes are created and activated, and Teams meetings are accurately scheduled according to the class schedules provided by the Registrar's Office. Additionally, the Administrator will work with the Faculty Support Specialists to provide support for any Teams software-related issues, including room changes and troubleshooting.

Duties/Responsibilities:

• Schedule Microsoft Teams meetings for all classes every semester across all DTS campuses, ensuring alignment with class schedules provided by the Registrar's Office.

• Collaborate with the IT Helpdesk, Registrar's Office, professors, and department administrators to gather class schedules and other relevant information for meeting setup.

• Provide timely support for any changes in classroom assignments or meeting times, adjusting Teams meetings as necessary.

• Collaborate with the Faculty Support Specialists to offer technical support related to Microsoft Teams to professors and staff, including troubleshooting software issues and guiding users on features and functionalities.

• Collaborate with the Faculty Support Specialists to conduct training sessions for staff and faculty on how to effectively use Microsoft Teams for teaching and collaboration.

• Maintain up-to-date knowledge of Microsoft Teams updates and features, applying best practices for meeting scheduling and management.

• Assist in the development and implementation of policies and procedures related to the use of Microsoft Teams for class meetings.

• Maintain up-to-date knowledge of Microsoft Teams updates and features, applying best practices for meeting scheduling and management.

• Perform other related duties as assigned by the supervisor to meet departmental and organizational needs.

Job Qualifications

• Humble. Must display the ability to learn from others and listen to the input of team-members.

• Initiative-taker. Able to manage own projects efficiently and press towards goals without needing oversight.

• Aptitude for Learning. Able to learn quickly and implement that knowledge through teaching and problem solving.

• Collaborator. Able to work with peers to meet the goals of the team. Able to work with all levels of the organization including professors, executive directors, vice presidents, etc.

• Problem Solver. Able to creatively problem solve with only the resources available to them.

• Resilient. Able to maintain composure in a stressful environment. Able to learn and grow from mistakes.

• Excellent organizational skills and attention to detail.

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.

• Proven experience administering Microsoft Teams in an educational or corporate setting.

• Strong understanding of the Microsoft Teams platform, including meeting scheduling, software updates, and troubleshooting.

• Experience working with IT Helpdesk systems and processes is a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 20 pounds for short periods.