The purpose of this position is to provide Program Management from low to medium cross-functional projects and programs.
This position will mostly deal with Move Management, and Moves, Adds, Changes. Will be responsible for Coordination of the Moves. This role might work with small individual moves and individual offices, or could be working with entire floors being moved to other offices in other locations.
This position is responsible for managing exempt and non-exempt employees on all aspects of the delivery of workplace experience services for a large building, campus, or portfolio. Oversees operating policies and procedures ensuring those are aligned with the client's business needs, goals and objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Will be decommissioning space within the Facilities group and would work alongside the Project Management group. There will be projects where electrical equipment is replaced or updated.e something where they are putting in electrical equipment.
There will be direct reports that this person would be responsible for. Communication is one of the most important skillets, as this person will need to collaborate with Project Management teams and also being able to speak with the client and interact with them, across the portfolio. Need to be very detail-oriented and have a great attitude and work ethic.
May manage a team in one or more offices; provides direction on employee management (e.g. recruitment of talent, performance management, etc.); makes recommendations on budgets and cost reductions.
May manage an operating budget and makes recommendations on annual budgets; Ensure all billings for business services are invoiced and billed as required.
Ensures that savings goals are met and adhere to approved budgets
Ensures consistency in support provided by the team through continuous review and improvement of existing processes.
Works with managers to resolve conflicting priorities. Interprets and communicates goals and direction with management, sets achievable goals that are linked to the objectives of the organization.
Manages Workplace Experience team member and third party service provider on-boarding process, including new employee orientation, training, equipment and software ordering.
Maintains relationships with vendors that provide services and goods. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.
Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines.
Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for Workplace Experience teams and clients.
Ensure safety standards are met by those delivery workplace experience services; whether company employees or third party service providers.
Assists in the completion of the office Business Continuity plan.
This role will require the person to do some on-call and emergency weekend work. Any experience with Service Insight 7 would be a plus.
Coordinates delivery of Workplace Services with other Functions. Coordination points of service may include, but are not limited to:
Reception / Switchboard
Meeting & Event Management
Workplace Coaching & Onboarding
Office Supply Management
Moves, Adds, Changes
Performs other duties as assigned.
When required, provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.
Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff.
Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from 4-year college or university. Minimum four years of related experience. Prior Supervisory experience preferred.
CERTIFICATES and/or LICENSES
PgMP (Program Management Professional) or PMP (Project Management Professional) certifications preferred.
Excellent written and verbal communication skills. Strong organizational and analytical skills.
Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Strong process skills, negotiating, decision-making and analytical skills are necessary. Demonstrated ability in project management processes, tools and techniques.
Ability to build and maintain effective professional/client relationships.
Intermediate skills with Microsoft Office Suite including MS Project.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
CB Richard Ellis