The Move Management Consultant is the main point of contact for all Household Good related issues for the client, transferee, agents, operations, and claim representatives. This position works directly with the client and customer to ensure they understand the moving process, answer any question as they arise, and handle any issues as needed.
Customer Service (both internal and external)
Receive authorizations and select the most qualified agent for the move according to current company policies and procedures.
Coordinate all third-party services.
Record all information into SIRVA Move Management computer system.
Manage the cost controls on the exception process.
Perform 'Quality Service' calls at scheduled points in the move process
Serve as the main point of contact for the client transferee, agents, operations, and claims.
Work with other members of the team to ensure the best experience for our customers.
Exceptional customer service skills
Ability to multitask in a fast-paced environment
Attention to detail
Analytical and problem-solving skills
Outstanding communication skills
Domestic House Hold Goods background preferred
Bachelor Degree preferred
SIRVA is a leading partner for corporations to outsource their mobility needs, relocating and moving their executives and staff globally. SIRVA offers an extensive portfolio of mobility services across approximately 170 countries providing an end-to-end solution to deliver an enhanced mobility experience and program control and security for customers.
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!
SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.
SIRVA has a portfolio of well-known and recognizable brands including Allied Van Lines, north
American Van Lines, SMARTBOX, and Allied Pickfords. For more information please visit www.sirva.com.