Move-In Coordinator

Wesley Enhanced Living West Chester , PA 19388

Posted 2 months ago

Come see why Wesley Enhanced Living is Ranked #4 in the Nation as a Best Workplace in our industry!

At Wesley Enhanced Living (WEL) our employees love what they do because we have created an environment of possibilities to help them learn, grow, and have the opportunity to make an impact each and every day. You cannot realize your full potential without an organization that makes your growth a priority.

Now is the time to join our team and continue your journey with an organization that will support your efforts and reward your accomplishments. WEL is ranked #4 in the nation on the 2021 Fortune Best Workplaces in Aging Services list, and has been a Certified Great Place to Work for the past four years in a row. We got here because of our amazingly talented employees and their commitment to our mission of making a compelling difference in the lives of our residents! Are you looking for an environment where everyone cares as much as you do and is as dedicated as you are? This is what sets WEL apart!

We invite you to visit: www.WELcareers.org to learn more about our 130+ year young organization, our enhanced living philosophy, and our award winning team of employees. We welcome your application and look forward to learning more about your goals and why you would like to work at WEL.

Over 90% of Wesley Enhanced Living residents have received the COVID-19 vaccination. For the safety and protection of our residents, employees, and visitors our organization requires that all staff members receive the COVID-19 vaccine.

ABOUT US

Wesley Enhanced Living (WEL) is a non-profit organization with six senior living communities in the Greater Philadelphia area. Our employees provide excellence in service, innovation to meet ever changing needs, and teamwork to make a compelling difference in the lives of our residents. A sense of community has developed from a mutual respect for each other. Our employees are encouraged to share their voice and ideas, so we may enhance our strengths and identify opportunities for continued improvement. Here, you will be able to help shape the future of our organization by cultivating and enhancing our award-winning culture. These are not just words on a page, they represent who we are and what we believe; and we have the recognition to prove it. Together, we can make a difference!

At WEL, we are committed to taking care of our employees by providing a positive work environment and a comprehensive benefits package that includes a competitive rate of pay along with a full suite of benefits to support your health, financial well-being, work/life balance, as well as your professional development.

Apply today and imagine the possibilities!

An Equal Opportunity Employer | A Mandatory COVID-19 and Influenza Vaccine Employer

The Move-in Coordinator (Sales Coordinator) is responsible to make a compelling difference in the lives of our residents through providing excellence and innovation in aging services. The Sales Coordinator is responsible for supporting the sales process for Independent Living (IL), Personal Care (PC), and Skilled Nursing (SNF) at one Wesley Enhanced Living community. This individual must be able to assist the Sales Manager and Care Transition Manager in the creation, management, and implementation of new lead generation programs at the communities, the processing of required documents for resident move in's, as well as compilation and analyses of marketing and sales reports. Significant interaction with prospective residents and family members for a wide variety of issues prior to move in, to assure a smooth move in process for new residents.

Sales Coordinator essential duties and responsibilities include, but are not limited to:

  • Maintain prospect database including data entry, transferring leads, and generating lead, tour and move in reports as needed

  • Mail and email brochures to prospective residents & maintain supply of literature for use throughout the building & for mailings

  • Assist in creation, planning and implementation of community open houses, events and senior club luncheons; follow up, gather data and compile feedback post event.

  • Assist Sales Manager with prospect tours and lunches at open houses

  • Assist Sales Manager and conduct follow up calls to lead database on a regular basis, with goal of setting appointments for Sales Manager

  • Implement community outreach follow up phone calls/emails as directed by Sales Manager

  • Create and maintain all resident records in WEL PointClickCare system.

  • Prepare all new resident independent and personal care contracts including but not limited to working with Sales Manager to coordinate all aspects of pre move-in paperwork with physicians, families and facility staff, and follow up on all documentation to ensure completion and accuracy; preparing files and move in collateral.

  • Communicate all move in progress/updates to community staff

  • Verify details and organize actual physical move in for new resident with community staff; coordinate with hospitality committee to assure seamless transition for new resident

  • Maintain detailed and accurate records for all IL, PC, and SNF residents: move-ins, outs, transfers, in-house moves, changes in level of care, etc.

  • Create and maintain all resident records in WEL PointClickCare system.

  • Coordinate all in house moves with residents, families and moving/packing services.

Related Experience: 2+ years' experience in a sales or marketing support role, with demonstration of progressively increasing responsibilities and growth

Education or Degree Requirement: Bachelor's degree in business administration or marketing preferred

Licenses, Certifications, Registrations: Valid Driver's License with current Car insurance

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Move-In Coordinator

Wesley Enhanced Living