Mountain Sales Call Center Agent - Winter 24-25

Company Description

With roots dating back to 1946 and a division of Aspen One, Aspen Skiing Company owns and operates four mountains-Snowmass, Aspen Mountain, Aspen Highlands, and Buttermilk-creating premium, sustainable, and transformative experiences in recreation, culture, and nature. In addition, the company runs the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts and more than 410 trails. Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality and ASPENX and leverages its influence across all of its business units to advance climate action, community engagement and racial justice. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Twitter, Instagram or Facebook.

Job Description

Mountain Sales Call Center Agents serve as a primary point of contact and voice of the company for new and existing guests visiting Aspen Snowmass. Often being the first point of contact each team member answers phone calls, sets up orders, answers questions, responds to customer emails and chats, and offers advice to ensure the best possible Aspen Snowmass experience. The perfect candidate is highly motivated by providing superior guest service and has a passion for the Aspen Snowmass product and the local areas in which Aspen Skiing Company operates.

Applications for this position will be accepted until October 1, 2024 for the 2024-2025 Winter Season.

Essential Job Functions

• Sell products and services for Aspen Snowmass including lift tickets, season passes, lessons, equipment rentals, and all on-mountain activities by phone

• Provide timely follow-up with guests as necessary and convert leads into sales with confidence incentivized by an uncapped commission structure

• Answer inbound guest calls through sales and reservation software by phone and computer, providing expert advice and exemplary guest service based on industry-prescribed best practices

• Drive conversations using professional sales techniques learned through the Revinate training process to best serve guests.

• Up-sell and cross sell effectively to enhance each guest's experience

• Provide tailored offerings based on guests needs and set follow up appointments

• Answer general questions and inquiries about our products and the area

• Use available resources to research, troubleshoot, and solve guest issues proficiently, resolving all guest service challenges professionally. Appropriately redirect guest calls to proper department(s)

• Provide technical support for guests navigating our mobile app and website login processes.

• Actively pursue ongoing training opportunities to remain current on all ASC products and services, programs, policies and departmental/mountain events.

• Maintain and catalog all information received through training, e-mail, and meetings for easy reference

• Develop relationships with key ASC personnel to facilitate effective communication with the entire Mountain Sales department, Ski and Snowboard School, Rental/Retail, Administration, Guest Services, Online Services, and Mountain Operations

• Respond to guest email

• Share feedback with management regarding products and procedures to enhance the guest experience

Qualifications

• High School diploma or equivalent required

• Fluent in English required

• Previous experience using computers required

• US currency money handling experience

• College degree preferred

• Previous experience using Microsoft Office Suite preferred

• Previous experience working in sales preferred

• Knowledge of Spanish or Portuguese preferred

Additional Information

Supervision Given and Received

• Supervision given: This position has no supervisory responsibilities.

• Supervision received: Works under direct supervision of the Ticket Office Manager and/or Supervisor. Tasks are assigned according to specific procedures, and work is checked frequently. Education, instruction, advice and assistance are readily available.

Work Environment and Physical Demands

• Ability to be on your feet, kneel and bend for extended periods of time

• Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces

• Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance

Job Benefits

This position is classified as a seasonal full-time position eligible for the following benefits:

Enrollment dates differ across the various programs.

• Paid Time Off Programs

• Paid Leave Programs

• Employee Ski Pass

• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here