Mountain Operations Director - Full-Time Year Round

Gunstock Mountain Resort in Gilford, NH is looking for a hands-on, knowledgeable Mountain Operations Director to lead our mountain operations team. As the Mountain Operations Director, you will be responsible for the direction and oversight of the resorts lifts, snowmaking, grooming, and ski patrol teams committed to delivering a superior experience for all guests and employees. This position is a member of the senior management team and reports directly to the President and General Manager.

POSITION RESPONSIBILITIES

Operational Effectiveness

• Direct and manage the operational efficiency of the resorts lift, snowmaking, grooming, and ski patrol operations with a critical eye for consistency, detail, and safety; ensure managers and staff respond quickly to issues in the field and work together effectively to mitigate service interruptions.

• Assist with the annual operating and capital budgets for areas of responsibility; continuously monitor and analyze results; inspire and rally the efforts of department leaders to meet or exceed performance targets.

• Work proactively to develop and retain a strong team of leaders and skilled tradespeople within the mountain operations team.

Resource and Infrastructure Management

• Maintain current and thorough documentation of mountain infrastructure maps, specs, systems, and R&M history to inform the strategic development of capital expense plans.

• Develop and implement efficient predictive maintenance programs that support the long-term strategic planning for replacement of assets and infrastructure at end of service life.

• Partner with Facility Operations Director to implement a resource management plan that provides for the sustainable stewardship of Gunstocks natural resources including forest and river health, timber harvesting, water and energy conservation, and waste reduction.

Project Management

• Plan, coordinate, and manage assigned R&M and/or capital projects utilizing proven methodologies for project planning, equipment and resource management, procurement, and documentation.

Risk Management

• Responsible for the administration of Gunstock Mountain Resorts property and casualty insurance and risk management programs; direct crisis response efforts and work closely the mountain ops team to ensure training and updates of all on-mountain Emergency Response Plans; act as Incident Commander in the event of on-mountain emergencies.

QUALIFICATIONS

• High school diploma or equivalent, college degree preferred

• 10+ years of experience in ski area operations management required; prior experience managing multiple departments preferred

• Advanced skiing/snowboard ability and crisis management experience required

• Exceptional judgement and reasoning abilities are required; demonstrated ability to approach decision-making and problem-solving functions with resourcefulness and tenacity

• Superior public speaking and interpersonal skills

• Demonstrated proficiency in business analytics and MS Office suite

• Thorough working knowledge of B77 regulations pertaining to the safety requirements for aerial passenger tramways, aerial lifts, surface lifts and tows, as established in the American National Safety Standards; working knowledge of snowmaking systems, water management, and sewer systems required

BENEFITS

This is a full-time, year-round opportunity with many benefits including: Medical and Dental coverage, company paid Short-Term Disability & Life Insurance, Retirement Plan, Paid Time Off from date of hire plus 9 Paid Holidays, Complimentary Shift Beverages, 40% off all resort F&B venues, 25% off retail purchases at Gunstock Ski & Sport; Complimentary Season Passes for you & your family, plus Complimentary Day Passes for friends.

Located in the heart of the Winnipesaukee Lakes Region, Gunstock is among the longest continuously operating ski areas in NH and remains committed to our mission of delivering memorable outdoor adventures for guests of all ages and abilities. Built by the Works Progress Administration in 1937, Gunstock is owned and operated by Belknap County. In recent years, the resort has transformed into a four-season recreation area, featuring award-winning camping, adventure park attractions and major events.