Motor Vehicle Customer Service Representative 1 (Pcn 125345)

This position is open to Alaskan Residents only.

Please check out the residency definition to determine if you qualify.

What you will be doing:

Work as part of the Correspondence Team processing incoming and outgoing Division of Motor Vehicle (DMV) mail and providing guidance and support for all types of DMV transactions to Alaskans. This position requires thorough knowledge in explaining driving privileges, processing vehicle registrations, temporary registrations, and other specialty permits. The Motor Vehicle Customer Service Representative (MVCSR) 1 will interact directly with the public oftentimes explaining policies, statutes and regulations via mail, email, and phone.

Our organization, mission, and culture:

The DMV is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The values that shape our culture are:

• Ability

• We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling vehicles and boats, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.

• Customer Focused

• We navigate the path to "yes" by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.

• Passionate People

• We have a positive attitude, the ability to learn and grow, are self-motivated, service orientated, inquisitive, observant, and demonstrate accountability and teamwork.

• Expertise

• Subject Matter Expert (SME) is Me! We are a solutions-oriented organization of SMEs that provide accurate and efficient service to our communities.

• Champions of Change

• We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The benefits of joining our team:

This position has great benefits, including a retirement plan, an extensive health insurance package, and ample paid time off!

We offer amazing benefits such as a casual office atmosphere, ample vacation time, excellent health benefits, and an exceptional employee assistance program that offers a variety of programs and tools to help promote an employee's wellness and health.

DMV's diverse job duties aid in developing communication, analytical, and problem solving skills while getting the opportunity to help the great people in the State of Alaska.

Working on the Correspondence team would have you spending your days working at the University Center in midtown Anchorage surrounded by some of the best restaurants in town!  Located 0.4 miles from the highest grossing independent pizza restaurant in the United States, The Moose's Tooth, ensures that you will never go hungry!  If you're not a pizza person, New Sagaya is across the street, which houses some of the best soups & sandwiches in town! If you would prefer to spend your lunches enjoying the scenery and getting some steps in, Cuddy Family Midtown Park is 0.5 miles away and a great place to spend your lunchtime. Lastly, the DMV enjoys working in a FUN environment as much as we enjoy assisting the Public - so look forward to spirit weeks, potlucks, Employee Appreciation Weeks, Halloween costume contests and Holiday decorations aplenty!

There are opportunities for career advancement within DMV include a MVCSR 2 conducting road exams or a MVCSR 3 leading staff through more complex issues alongside the management team.

The working environment you can expect:

The position is located at the Anchorage DMV location in the mail room as part of the Correspondence team. You can expect to process mail transactions into digital format and communicate with customers through email. Training is a mix of on-the-job training (OJT) and classroom. After training, the MVCSR 1 will work on a state computer with direct access to the secure network. The hours are 9:00 a.m.

• 5:00 p.m., Monday through Friday.

Who we are looking for:

To be successful in the position, the ideal candidate will possess the following knowledge, skills, abilities and experience:

• Excellent Customer Service

• Demonstrates professional and friendly customer service while handling a wide range of situations and demographics. Excellent verbal and written communication with the ability to discern information quickly.

• Cash Handling and Keyboarding Skills

• Ability to accurately and efficiently enter information into multiple databases and correspond clearly through email both internally and with the public. Accept correct payment in the form of cash, check, or credit card and return accurate change when needed.

• Multi-Tasking

• Ability to multi-task by reviewing documents, entering data and information while communicating verbally with customers in a loud open-concept office setting.

• Work Independently

• Demonstrate independence by finding efficiencies, making decisions and minor problem solving.

If this sounds like your skill set, or one you would like to develop, please submit an application through Workplace Alaska.Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on.

OR

Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.

Substitution:

Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)

Special Note:

A background check of criminal justice information will be conducted upon initial employment.At time of interview, please provide the following:

• Three (3) professional references

BACKGROUND CHECK:

Requires the use of Alaska License and Vehicle Information Network (ALVIN), which includes passing a background investigation and fingerprinting will be conducted.

Please read the below information carefully. This applies to your application submission.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated, you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

WORK EXPERIENCE

Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package.  Please include the employer's name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to: recruitment.services@alaska.gov.

For applicant password assistance, please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

For specific information in reference to the position, please contact the hiring manager:

Wade Long, Motor Vehicle Office Manager 2

Phone: (907) 269-3761

wade.long@alaska.gov