Motor Vehicle Analyst (Hybrid) - #240311-1865Ar-001

Introduction

The State of Connecticut Department of Motor Vehicles (DMV) is seeking applications from qualified agency employees to fill the position of Motor Vehicle Analyst in our Document Integrity Unit in Wethersfield.

CONTINUE TO ENJOY

• A competitive salary.

• A Platinum Healthcare Plan, the nation's best for state employees and dependents, according to a report by Georgetown's Center on Health Insurance Reform an article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings.

• Generous paid time off, including 13 holidays.

• Retirement plan options.

• A culture that encourages work-life balance.

• Working for a Forbes top company: State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule

• State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.

POSITION HIGHLIGHTS

• Part Time, 34 hours per week

• First Shift

• Location: Wethersfield

• Schedule: Monday 9:00 AM to 3:00 PM, Tuesday - Friday 9:00 AM to 4:30 PM. Hours listed are flexible.

• A hybrid schedule will be available once training is complete.

THE ROLE

The Document Integrity Unit (DIU) performs audits of transactions to ensure compliance with the state and federal regulations regarding credentials, identity theft and address fraud.

Responsibilities of the Motor Vehicle Analyst within the DIU will include:

• Reviewing facial recognition images.

• Conducting address investigations.

• Participating in random audits of branches/partners.

• Releasing credentials from Central Issuance gates.

• Assisting branch on license issues SAVE (an electronic immigration status verification system), immigration checks, and exceptions on required identity documentation).

• Providing phone support for branches/partners and customers.

• Conducting website maintenance and revisions.

• Drafting of policies.

• Assisting law enforcement with requests.

• Revoking credentials as needed.

• Preparing for and attending hearings.

• Participating in the grant funded Cross-Jurisdictional Project, and the testing of DIU systems.

ABOUT US

At the State of Connecticut, Department of Motor Vehicles (DMV), we are dedicated to protecting the health and safety of the motoring public through education, outreach and enforcement in the areas of vehicle weight and safety inspections, heavy duty diesel emission testing, traffic enforcement and investigations of any motor vehicle related complaints.

Selection Plan

TO APPLY

• In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

• In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.

• Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.

• Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.

• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate's obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

FOR ASSISTANCE IN APPLYING

• Please read or watch our Applicant Tips on How to Apply.

IMPORTANT INFORMATION AFTER YOU APPLY

• This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.

• Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.

• Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.

• Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.

• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

CONNECT WITH US

• Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.

• Should you have any questions pertaining to this recruitment, please contact Brittney Woodley at brittney.woodley@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Motor Vehicles this class is accountable for independently performing a full range of tasks at the professional level in administration, research, planning, legal, management analysis and/or customer service or acting as an assistant to the manager of a medium field operation.

EXAMPLES OF DUTIES

• Performs a variety of tasks in any of the following areas: administration, research, legal, planning, management analysis and/or customer service functions;

• Oversees assigned agency project management initiatives;

• Prepares administrative, budgetary, research and management analysis reports;

• Conducts research and corresponding analysis in assigned areas and topics;

• Assesses impact of state and federal legislation on agency programs;

• Researches and designs programs and strategies to enhance customer service delivery options;

• Reviews programs and expenditures for compliance with grant contracts;

• Recommends improvements to agency business practices and oversees the development and implementation of such improvements;

• Provides training and consultative services to agency staff and units;

• Drafts agency procedures;

• Serves on major agency strategic initiative project teams and provides technical and administrative support;

• Designs and/or modifies agency forms;

• Assists in coordinating projects or initiatives between assigned unit and other bureaus, divisions and/or agencies;

• Mediates and resolves contested issues and cases;

• Explains statutes, regulations and policies to the public and agency staff as necessary;

• Acts for the branch manager in their absence;

• Performs lead/supervisory duties as assigned;

• May refer cases for hearings and testify as required;

• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Knowledge of

• and ability to interpret and apply statutes, regulations, policies and procedures pertaining to motor vehicle issues such as registration, title and driver licensing;

• agency functions and activities;

• business and public administration principles and practices;

• research and data analysis methodologies;

• grants and contracts preparation and administration;

• customer service strategies and techniques;

• Skills

• interpersonal skills;

• oral and written communication skills;

• project management skills;

• Ability to

• prepare data, reports and studies;

• analyze problems and recommend effective solutions.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) years of technical experience in planning, management analysis, research, administrative and/or customer service functions.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been at an advanced technical level in a motor vehicle environment requiring the exercise of some independent judgment in research, planning, management analysis, administration and/or customer service.

NOTE: Advanced technical level is interpreted to be at or above the level of Head Motor Vehicle Examiner.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

• A Master's degree in public administration, business administration or related field may be substituted for one (1) additional year of the General Experience.

• Successful completion of a Pre-Professional Trainee (PPT) program may substitute for the General and Special Experience.

• Successful completion of a Connecticut Careers Trainee program approved by the Department of Administrative Services may be substituted for the General Experience and Special Experience.

PREFERRED QUALIFICATIONS

• Experience with Department of Motor Vehicles Cater and CIVLS.

• Experience interpreting research to produce program results.

• Experience in interpreting and applying state and federal licensing laws.

• Experience communicating and collaborating with internal units and external stakeholders.

• Experience handling customer service issues.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.