Mortgage Telemarketer

Capital Home Mortgage Troy , MI 48084

Posted 1 week ago

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Capital Home Mortgage is a growing company, and we are looking for highly motivated individuals to join our team today! As a Mortgage Telemarketer, you will be responsible for all communication with clients after a loan has been conditionally approved and until the closing phase of the mortgage process. The primary function of the Mortgage Telemarketer is to ensure clients are well informed of any questions or outstanding items needed to move a loan to closing.

Role and Responsibilities

Perform inbound and outbound client calls
Facilitate client concerns
Provide exceptional customer service by maintaining thorough knowledge of all lending programs, policies, procedures, and regulatory requirements.
Market our companys unique services to clients based on their needs and requirements.
Research and stay up to date on market rates and trends to better consult clients.
Additional responsibilities related to business needs.
High school diploma
BS degree in finance, economics, or related field preferred
Possess excellent customer service and interpersonal skills
Effective listening and verbal/non-verbal communication skills
Accountability, adaptability, and motivated mentality
Proficient in Microsoft Office, including Excel, Outlook, and Word
Strong attention to detail, organizational, and time management skills
Ability to multitask, and work in a competitive and fast-paced environment
Effective problem-solving skills
Maintains a high level of professionalism when interacting with clients
1 year of experience in customer support and/or sales role
Strong sense of urgency
Energetic and personable customer service skills
Ability to function with a high level of autonomy

Requirements

High school diploma
BS degree in finance, economics, or related field preferred
Possess excellent customer service and interpersonal skills
Effective listening and verbal/non-verbal communication skills
Accountability, adaptability, and motivated mentality
Proficient in Microsoft Office, including Excel, Outlook, and Word
Strong attention to detail, organizational, and time management skills
Ability to multitask, and work in a competitive and fast-paced environment
Effective problem-solving skills
Maintains a high level of professionalism when interacting with clients

Preferred Skills

1 year of experience in customer support and/or sales role
Strong sense of urgency
Energetic and personable customer service skills
Ability to function with a high level of autonomy

Benefits

Full health insurance including medical, dental and vision
401(k)
Unlimited vacation
Comfortable work environment
Opportunity for high earning potential, including commission

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