Mortgage Telemarketer

Capital Home Mortgage Troy , MI 48084

Posted 3 weeks ago

Capital Home Mortgage is a growing company, and we are looking for highly motivated individuals to join our team today! As a Mortgage Telemarketer, you will be responsible for all communication with clients after a loan has been conditionally approved and until the closing phase of the mortgage process. The primary function of the Mortgage Telemarketer is to ensure clients are well informed of any questions or outstanding items needed to move a loan to closing.

Role and Responsibilities

  • Perform inbound and outbound client calls
  • Facilitate client concerns
  • Provide exceptional customer service by maintaining thorough knowledge of all lending programs, policies, procedures, and regulatory requirements.
  • Market our companys unique services to clients based on their needs and requirements.
  • Research and stay up to date on market rates and trends to better consult clients.
  • Additional responsibilities related to business needs.
  • High school diploma
  • BS degree in finance, economics, or related field preferred
  • Possess excellent customer service and interpersonal skills
  • Effective listening and verbal/non-verbal communication skills
  • Accountability, adaptability, and motivated mentality
  • Proficient in Microsoft Office, including Excel, Outlook, and Word
  • Strong attention to detail, organizational, and time management skills
  • Ability to multitask, and work in a competitive and fast-paced environment
  • Effective problem-solving skills
  • Maintains a high level of professionalism when interacting with clients
  • 1 year of experience in customer support and/or sales role
  • Strong sense of urgency
  • Energetic and personable customer service skills
  • Ability to function with a high level of autonomy

Requirements

  • High school diploma
  • BS degree in finance, economics, or related field preferred
  • Possess excellent customer service and interpersonal skills
  • Effective listening and verbal/non-verbal communication skills
  • Accountability, adaptability, and motivated mentality
  • Proficient in Microsoft Office, including Excel, Outlook, and Word
  • Strong attention to detail, organizational, and time management skills
  • Ability to multitask, and work in a competitive and fast-paced environment
  • Effective problem-solving skills
  • Maintains a high level of professionalism when interacting with clients

Preferred Skills

  • 1 year of experience in customer support and/or sales role
  • Strong sense of urgency
  • Energetic and personable customer service skills
  • Ability to function with a high level of autonomy

Benefits

  • Full health insurance including medical, dental and vision
  • 401(k)
  • Unlimited vacation
  • Comfortable work environment
  • Opportunity for high earning potential, including commission
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