Mortgage System Support

This position is NOT remote eligible and works in the office 5 days a week. This position can work in either our Franklin, TN office or our Downtown Birmingham office.

Essential Duties and Responsibilities:

• Provide technical support for mortgage systems, including maintenance and troubleshooting.

• Collaborate with system administrators to implement system enhancements, updates and patches.

• Assist in user training and documentation development to ensure effective system utilization.

• Serve as a first line of defense for information security incidents, promptly responding to alerts, threats and impending mitigation measures.

• Contribute to the development and implementation of policies, procedures, and guidelines to promote a culture of awareness and compliance.

• Assist with various department projects and initiatives.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred

• Minimum of 2 years of experience in system administration

• Solid understanding of information security principles, practices and technologies including network security and data encryption

Skills and Abilities

• Excellent analytical and problem-solving skills with the ability to prioritize tasks and manage multiple projects simultaneously.

• Effective communication and interpersonal skills with the ability to collaborate with cross-functional teams.

• Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information.

• Respectful demeanor toward other associates and managers that promotes a positive and professional work environment.

• Understand and comply with bank policy, laws, regulations as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.