This position is responsible for researching and resolving escalated situations that might lead to litigation or provide specialized customer service. The incumbent must be knowledgeable in all area of mortgage/consumer loan servicing andhaveexperience in dealing with legal documents and the loan life. This position has a lot of customer contact, internal and external ranging from other departments, banking centers, customers, attorneys, title agencies and county recorders.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuresthatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying assessing, managing, monitoring and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Receives and process letters, phone calls, faxes and emails from customers, attorneys and affiliates.
Obtain and research loan files and history transactions for required information, use alternate sources to complete research, such as county house and tax assessor websites.
Do CIF changes according to document review or management request.
Perform projects assigned by management.
Order and maintain loan files for the department.
Prepare letters to customers for Trust approvals, LLC letters, Direction to Convey, Consent of easements, handle subsidy requests from different social programs, such as VA/County assistance and Section 8
Review Condo Association requests for approval of revised condo bylaw changes.
Receive Subordination requests, obtain review documentation from new lender or our file, and submit to management. If approved, prepare subordination document for signature and notary, collect fee.
Receive Partial Release requests, obtain additional information from file and Title Company or customer, determine if we also have to release on any second mortgage. Prepare submission to management for release conditions. Forwardmanagementrecommendation to PMI, if appropriate for additional approval. Prepare intent letter to inform requestor of approved conditions. Receive pay downs and fees. Prepare releases to be recorded. Obtain signoff and notary. Send to be recorded.Providelegal description of released property to the tax Department.
Receive death notice and coordinate actions with attorney or representative of estate. Upon completion of probate process Probate Assumption to permit deed holder to take over the loan payments if death of Sole Owner. If Co-Borrower, process removalofdeceased and verification of social security number for IRS reporting.
Work with our tax services and escrow department to correct legal description errors and do appropriate release, recording or affidavit to insure appropriate collateral is on file with the mortgage/Deed of Trust and that we pay the correct taxes fortheaccount.
The above jobs are time sensitive and have very close contact with Customer, Title Companies, Attorneys and internal customers. Prepared documents are double checked for accuracy as any error could result in collateral loss or have a negative impactinour customer relationship.
Receive, review and update POA's into servicing systems.
SUPERVISORY RESPONSIBILITIES: None
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
High School Diploma
At least three years as specialist or work related experience in mortgage
Minimum ability to operate intermediate level word and excel, for letter merges, spreadsheets and schedules.
Good oral and written communication skills.
Loan file knowledge familiar with documents that relate to duties and responsibilities
Ability to calculate interest due and project principal balances to recalculate payment amounts.
Fifth Third Bank