Mortgage Solution Manager

Iron Mountain Dallas , TX 75201

Posted 2 months ago

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change.

Here, you will be part of a team that doesn't just embrace what's exceptional. It creates exceptional.

Primary Responsibilities:

Operational Excellence, Standards & Compliance

  • Accurately process financial data and employee information. Build internal and external relationships through exceptional problem solving, ownership and follow through including vendor management.

    Establish and consistently meet/exceed customer/department service levels and objectives. Ensure prompt and accurate completion of all service requests by customers. Research and resolve service issues and implement long term solutions.

    Review and audit operations in order to understand and communicate results including productivity, service and quality targets. Drive margin by controlling costs. Analyze the entire operations in order to achieve maximum efficiency and quality service including productivity targets.

    Analyze entire operation in order to achieve maximum efficiency and quality service including internal partnership and vendor management. Recommend solutions and changes for improving operational excellence and innovation. Monitor metrics and customer reporting daily, while communicating and directing the team to meet service levels.

Teaming/TCS - Consistently meet/exceed customer service level standards and act as the "voice of the employee". Model exemplary customer service behaviors. Meet with your department daily to review service levels/performance and obtain feedback. Participate in facility tours.

Human Resources/Workforce Leadership

  • Manage department performance through motivation, monitoring and coaching. Communicate effectively with employees regarding changes which affect employees.

    Interview, select and maintain an effective work force. Meet individually with employees to jointly develop and agree upon written goals and objectives, conduct OJT's, determine future training needs, performance management and career development plans. Develop and record individual performance goals and objectives with General Manager. Meet/exceed individual performance goals and objectives.

Safety & Security

  • Ensure compliance with Federal, State/Provincial and local laws, as well as, Iron Mountain policies and procedures. Take active role in Facilities Self Audit program.

Perform other duties as assigned.

Category: Operations Group

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Value at https://www.ironmountain.com/about-us/values s at https://www.ironmountain.com/about-us/values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com . See the Supplement to learn more about Equal Employment Opportunity.



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VIEW JOBS 3/5/2020 12:00:00 AM 2020-06-03T00:00 At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn't just embrace what's exceptional. It creates exceptional. Primary Responsibilities: Operational Excellence, Standards & Compliance - Accurately process financial data and employee information. Build internal and external relationships through exceptional problem solving, ownership and follow through including vendor management. Establish and consistently meet/exceed customer/department service levels and objectives. Ensure prompt and accurate completion of all service requests by customers. Research and resolve service issues and implement long term solutions. Review and audit operations in order to understand and communicate results including productivity, service and quality targets. Drive margin by controlling costs. Analyze the entire operations in order to achieve maximum efficiency and quality service including productivity targets. Analyze entire operation in order to achieve maximum efficiency and quality service including internal partnership and vendor management. Recommend solutions and changes for improving operational excellence and innovation. Monitor metrics and customer reporting daily, while communicating and directing the team to meet service levels. Teaming/TCS - Consistently meet/exceed customer service level standards and act as the "voice of the employee". Model exemplary customer service behaviors. Meet with your department daily to review service levels/performance and obtain feedback. Participate in facility tours. Human Resources/Workforce Leadership - Manage department performance through motivation, monitoring and coaching. Communicate effectively with employees regarding changes which affect employees. Interview, select and maintain an effective work force. Meet individually with employees to jointly develop and agree upon written goals and objectives, conduct OJT's, determine future training needs, performance management and career development plans. Develop and record individual performance goals and objectives with General Manager. Meet/exceed individual performance goals and objectives. Safety & Security - Ensure compliance with Federal, State/Provincial and local laws, as well as, Iron Mountain policies and procedures. Take active role in Facilities Self Audit program. Perform other duties as assigned. Category: Operations Group Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Our Cores Value at https://www.ironmountain.com/about-us/values s at https://www.ironmountain.com/about-us/values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com . See the Supplement to learn more about Equal Employment Opportunity. Requisition: J0017215 Iron Mountain Incorporated Dallas TX

Mortgage Solution Manager

Iron Mountain