Mortgage Servicing Specialist

Overview

Responsible for mortgage loan administration (servicing) duties including, but not limited to: responding to customer inquiries; resolving customer-related issues; ensuring real estate taxes, property insurance, and mortgage insurance are paid current and maintained in accordance with investor guidelines; preparation of lien releases per state law; mortgage payments and payoffs; balloon renewals; performing loan modifications, and periodic ARM changes.

KEY RESPONSIBILITIES

Position Specific Responsibilities

• Responsible for resolving customer-related issues with a favorable outcome.

• Performs mortgage loan administration duties including: answering incoming customer phone calls, responding to customer inquiries, balloon renewal management, processing mortgage payments and payoffs, preparing mortgage payoff statements, mortgage satisfactions and amendments, and recording mortgage documents.

• Assists internal business partners with mortgage related inquiries.

• Responsible for real estate tax administration, including annual disbursements, annual escrow analysis, delinquent tax searches and maintenance of EDO data.

• Responsible for Hazard and flood insurance monitoring, including payment of premiums and management of force-placed insurance coverage.

• Responsible for PMI administration including certificate maintenance, payment of premiums and management of borrower requested cancellations and automatic terminations per the Home-Owner's Protection Act.

• Responsible for FIS system maintenance of loan payments made via ACH.

• Performs daily review and processing of various loan level reports to ensure unapplied funds and non-post items are credited to the loans timely and accurately.

• Prepares partial release documentation and analysis for management review and approval.

• Research outstanding items on various loan GL's and DDA's and clear within appropriate timeframes.

• Assists with administration of new construction loans as needed (i.e., auditing closed loan files, funding/draws, escrow repair accounts, conversions, interest rate modifications, ordering appraisals, preparation of documents, communicating with customers on status of construction process).

• Identify potential prospects for customer convenience opportunities (i.e., APO, EDO).

Job Requirements

• Ability to handle multiple tasks, while meeting deadlines and maintaining quality levels. Demonstrates flexibility in responding to changes in assignment and job responsibility in a dynamic, fast-paced environment.

• Ability to consistently demonstrate high quality decision making, keen problem solving and analytical skills. Requires strong attention to detail and a high level of accuracy.

• Possesses a positive telephone presence ensuring a pleasant client interaction.

• Possesses strong written and oral communication skills.

• Knowledge of Freddie Mac and/or Fannie Mae servicing guidelines preferred.

• Strong working knowledge of the loan servicing platforms preferred.

• Strong PC skills required including working knowledge of Microsoft Office Word and Excel.

• Minimum High School Diploma or equivalent. Advanced education/certification preferred.

• Mortgage Industry experience preferred.