Associate's Degree or equivalent from two-year college or technical school; or three or more years related experience and/or training; or equivalent combination of education and experience.
A minimum of three to five years previous experience in a residential mortgage processing role.
Experience processing FHA/VA/USDA mortgages preferred.
Work with the MLO and customer to gather, organize and review required documents and reports for a Mortgage Loan Application to be considered for approval by Underwriting. Assist in preparing approved mortgage loan requests for Closing.
To work with the VP of Processing and expedite processing of loan file. Continue to assist and educate Processing Team throughout the day with tedious tasks or road blocks preventing files from moving forward.
CUSTOMER SERVICE SKILLS:
Willingness to provide a level of service which will clearly differentiate us from our competitors.
Strong customer service skills.
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations
Ability to process all Portfolio and all Secondary Market loans.
Ability to review personal and business tax returns to determine qualifying income.
Strong organizational and time management skills.
Experience and proficiency with Microsoft Office products and mortgage loan processing software.
Ability to multi-task under sometimes stressful conditions.
Ability to type with speed and accuracy.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Accept the loan application and related file in Encompass from MLO.
Determine that the application fee (credit, flood, appraisal) and related GL tickets are in file.
Confirm that a sales agreement is in file for purchases.
Order required reports: appraisal, flood certification, title search or title insurance and tax transcripts (form 4506T).
Perform preliminary review of the above reports upon receipt.
Organize file as required in the Encompass system from each type of loan.
Review loan application, disclosures and required documentation: application is complete and accurate based on supporting documentation; disclosures are complete and signed by customer as required; review and verify income information and review or prepare self-employment income analysis; verify assets and sufficient funds for require equity, pre-paid expenses and closing costs; review credit report and compare it to reported debts and payments.
Determine if any required documentation is needed.
Complete a welcome call to customer: review loan terms, application process and required information.
Follow-up for documents not returned in a timely manner or incorrect documents such form 4506T.
Run high cost test and DU/LP.
Submit completed paperless file to Underwriting.
Take status calls from customer, MLO or realtor.
Notify customer and loan officers of underwriting decision.
If loan is approved, gather information required to clear any outstanding loan conditions.
Assist in coordinating closing and send file to Closing.
Consistently meet processing milestones as established by Bank.
Must provide exceptional, professional service to mortgage customers, originators, underwriters and closers.
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.