ABOUT THE JOB (JOB BRIEF)
The Mortgage Loan Processor II reports to the Mortgae Loan Processing Supervisor and is responsible for ensuring loans are processed accurately and in a timely manner and must monitor and maintain compliance with all guidelines, policies and procedures established by federal, state, local and investor guidelines. In this role, it is important to ensure internal and external customer service expectations are exceedingly satisfied and to establish pro-active and timely communication to clients, Loan Officers, Branch referring partners, Underwriters and the closing department. The Mortgage Loan Processor II obtains necessary information and documentation to process and complete mortgage loan files. Verifies all documentation for accuracy and completeness. Knowledge of the mortgage loan process and associated documentation with a strong understanding of regulations and laws associated with residential lending is critical for success in this position. Ability to determine incomplete, inaccurate or missing information. To motivate, problem solve, counsel or influence others is a material part of the job, requiring a significant level of diplomacy and trust.
ESSENTIAL JOB FUNCTIONS
Review all loan applications for accuracy, completeness and compliance
Monitor and maintain an application pipeline
Image/index, review and submit completed files via the loan origination system to the underwriting department
Directly communicate with Loan Officers, clients, service providers and branch referring partner to gather and clear underwriting conditions; primarily responsible for documentation collection
Provide exceptional service for both internal and external customers
Ordering third party documentation; verify vendor orders are complete and invoices received
Communicate with various companies to obtain property survey, flood certificate, title commitment and payoff information
Maintain knowledge of industry compliance standard rules and regulations
Provide guideance, answer questions and act as a mentor to other less experienced Mortgage Loan Processors.
Review Hazard Insurance for required coverage and Insurance Carrier rating
Review title work for seasoning requirements, liens, entity issues, etc
Review flood certificates for flood status
High school diploma or equivalent work experience required
Minimum of 5 years residential mortgage processing experience on agency products
Minimum of 2 years purchase processing experience
Working knowledge of PC (MS Windows and Office Products including Word, Excel, etc.)
Knowledge of RESPA guidelines, general knowledge of all mortgage and consumer lending regulations
Strong math and analytical skills
Foundational knowledge of tax returns; Foundation knowledge of FHA, VA, Conventional, Jumbo (preferred). Other products, (i.e.) CP, USDA, HELOC preferred but not required.
Excellent written and verbal communication skills and ability to work in a team environment
Demonstrated ability to prioritize, multi-task, meet deadlines and adapt to changing priorities with strong organizational skills.
Proven success working in fast-paced, high volume environments
Precise attention to detail
Ability to network and interct with others to build internal relationships to foster team environment.
Demonstrated knowledge of purchase lending requirements and documentation
Ability to handle competing priorities effectively and within established timeframes
High level of integrity and trust; must be a team player with a selfless attitude
Demonstrated strong customer service skills
Ability to work varying hours and overtime if needed
Employees in this job are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in Key's sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character, and general fitness through review of a criminal background check, credit report, and information about any administrative, civil, or criminal findings by any government jurisdiction.
KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.
ABOUT THE BUSINESS:
Key Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. KeyBank's Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Key Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. KeyBank Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Keybank National Association