Position Title: Residential Loan Processor
Reports Directly To: Department Head
This position is responsible for, but not limited to, entering residential loan data into the bank's computer system with appropriate updating, and assembles and verifies loan documents for accuracy.
This position is expected to perform the specific duties, tasks, and responsibilities as outlined below:
Provides administrative assistance to the residential Loan Officer and staff, including updating loan data for entry into the bank's computers and assembling documentation for residential loans
Ensures that residential loan files contain documents with proper signatures, dates and other relevant data
Assembles and verifies accuracy of residential loan documentation
Checks documents for proper vesting, legal descriptions, closing dates and signatures
Maintains new and paid residential loan files; performs a variety of clerical duties requiring knowledge of departmental procedures; uses office computers for data input and other activities, and orders credit reports (if required)
Answers telephone and written inquiries concerning loan processing and information
Cross-markets the bank's residential loan products and services as appropriate
Assists other departments on a temp basis as needed during peak hours
Ensure that the Bank's policies and procedures, code of conduct, and regulatory guidelines are strictly complied with
Provide assistance to other employees by liaising with them through healthy and positive interactions
Be involved in performing marketing endeavors/efforts
Continuously update skills by participating in professional training
Seek opportunities to improve skills through cross-training offered by the Bank
All other tasks, responsibilities or duties, as directed by management
Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department
Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank
Must have good knowledge of business English, including spelling and punctuation
Must possess basic English language skills in order to write and speak clearly, and effectively with coworkers and customers
Must be well-organized, accurate, and attentive to detail
Must be cooperative and willing to assist coworkers and customers on a regular basis
Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
Must possess excellent multi-tasking skills and be able to function well under pressure
Must be able to remain composed under pressure and respond to customer and coworker concerns regularly
Must have a keen eye for detail and follow instructions to the letter
Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times
ESSENTIAL PHYSICAL DEMANDS:
Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each work day
Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift
Must be able to walk frequently throughout the day to obtain supplies from other areas in the Bank and to cover for other employees, on break or on lunch
Must be able to hear and communicate with coworkers and customers throughout the day
May need to lift up to 25 pounds one to two times a day to perform job
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours, or regular out-of-town travel.
Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Bank's grooming and dress codes
Must demonstrate excellent interpersonal skills with customers and coworkers
Must be willing to function as a team member
Must be willing to demonstrate commitment to CenterState Bank's mission and goals
High school diploma or equivalent
Six months to one year of experience in an office environment
Successful completion of in-house training program or approved outside training programs
Good understanding of the bank's products and services
Requires strong knowledge of personal computer, Microsoft Office and other software used in department
Must be able to prepare documents and compose business letters and memorandums
Must have good knowledge of business English, spelling and punctuation
Requires knowledge of office practices, procedures and general office machines
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
CenterState complies with federal and state banking laws, such as the Bank Secrecy Act (BSA), USA PATRIOT Act, and other related anti-money laundering/anti-terrorist financing initiatives. The Bank has established a Bank Secrecy Act/Anti-Money Laundering/Office of Foreign Assets Control (BSA/AML/OFAC) Compliance Program and employees are expected to adhere to federal and state banking laws, as well as the Bank's procedures and/or internal controls. The Bank will terminate the employment of employees who fail to comply with banking laws and/or the Bank's procedures/controls.
CenterState Bank is an equal opportunity employer and does not discriminate against applicants or employees on any unlawful basis, including race, color, religion, gender, sexual orientation, marital status, age, national origin, ancestry, gender identity, disability, genetic testing, service in the military, citizenship status or any other characteristics protected by federal, state or local law. CenterState also prohibits unlawful harassment of applicants/employees based on these protected categories.
CenterState complies with The Americans with Disabilities Act ("ADA") and state and local disability laws and will provide reasonable accommodations to qualified individuals with disabilities, unless doing so will cause an undue hardship. The Bank encourages employees/applicants who believe they need reasonable accommodations to contact the Human Resources Department at 863-595-1300.
I have received and reviewed a copy of the attached Job Description. I understand that I am expected to perform the duties of this position, and, in the event that I am unclear about the position's requirements, I will contact my supervisor or Human Resources as soon as possible for clarification.
Printed Name Date
Charter Financial Corp.