Prepares and processes cancelled and denied mortgage loan records originated by U.S. Bank Home Mortgage.
Responsible for conducting an evaluation of canceled loans to ensure the appropriate reportable final disposition has been selected.
Communicates with internal sales and operations staff to respond to inquiries, resolve problems and obtain all necessary documentation required for the file.
Assures compliance with bank, regulatory and investor guidelines and customer service standards.
May actively identify, respond and/or escalate credit risk as appropriate.
High school diploma or equivalent
Two to three years of experience in mortgage loan processing and closing activities
Well-developed ability to manage multiple tasks/projects and deadlines simultaneously
Basic knowledge of loan processing and closing policies, procedures, documents, underwriting requirements, governmental and agency requirements, terminology, and automated processing systems
Basic knowledge of credit policies and approval processes
Effective verbal and written communication skills