Responsible for administering and overseeing a Mortgage Operations department that assures compliance with investor and regulatory requirements as well as proper workflow management.
Position Specific Responsibilities
Manages a team of Loan Processors or Loan Closers in the processing and closing of Mortgage loan files. Organizes and directs the daily activity of one of the departments.
Oversees pipeline management to ensure loans are being processed and closed within established timeframes. Monitors all pipelines and reassign files as volume dictates.
Develops and administers Processing/Closing policies and procedures.
Works closely with compliance business partners on documenting and training on any regulatory updates.
Expert level knowledge of federal, state, and regulatory requirements/guidelines related to mortgage lending and internal processes and controls. Provide assistance to direct reports with complex file determinations.
Assist with loan reviews and providing responses to examiners, auditors and make corrections as necessary.
Monitors and assures investor and regulatory compliance throughout the origination process. Utilizes all quality reporting tools to identify areas of non-compliance and develops action plans and training for direct reports.
Evaluate facts and data to draw conclusions, determine the downstream impact of decisions and associated risks.
Manages and works closely with other Managers, Lenders, Underwriters, Clients, and Third Party Vendors.
Develop and maintain work flows for all stages of document preparation, closing, and file documentation, ensures consistency and adherence to that model in all Regions.
Complete and/or facilitate special projects and tasks as assigned.
Effectively communicate performance expectations; monitor and hold staff accountable for their performance and their actions.
Act as a 'Coach' for associates to leverage strengths and understand and identify gaps in performance; conduct one-on-one meetings and timely appraise performance.
Provide development opportunities for staff aligning with their career goals and develops 'bench strength' for key positions.
Proactively recruit and maintain a pipeline of candidates who display requisite job skills and exhibit values consistent with Johnson Financial Group.
Create and sustain an environment which supports teamwork and mutual respect.
Communicates to team: corporate updates, business updates, etc. and conducts regular, meaningful team/department meetings.
Monitor and maintain appropriate staffing levels to efficiently execute department responsibilities.
Uses financial information to identify and implement cost containment or reduction programs and ensure expenditures are accurate and follow policies and procedures.
Models exemplary behaviors and actions for associates.
Minimum ten years' experience with processing and/or closing complex Mortgage loans including secondary market, portfolio and construction loans in a multi-state environment.
Proficient in all MS Office Suite products.
Exhibits a positive approach to work duties and seeks ways to find efficiencies, without sacrificing quality or process.
Strong internal and external communication skills, established ability to develop relationships with key business partners and customers.
Exhibits ability to think critically.
Provides solutions to solve problems.
Johnson Financial Group