Mortgage Loan Operations Specialist
Location: Arlington Heights, IL/Remote
Duration: 12 months with possible contract to hire/ Possible extension
Handle assigned functions and regulations related to the support of loan processing.
Deliver upon quantitative and qualitative key performance indicators, in line with our business strategies and regulatory requirements (scorecard).
Continually review and understand work practices and policies to ensure ongoing audit and risk standards are met.
Customers / Stakeholders:
Mortgage Retail Sales
Mortgage Business Development and Customer Acquisition
Credit risk RBWM
BRCM and Compliance functions supporting RBWM
Underwriting Quality Control - RBWM
Private Bank Mortgage team sales and credit
Key vendors supporting Mortgage Loan Originations at Client
Third Party Management function in client
Head of Mortgage and Mortgage Leadership Team
Leadership & Teamwork:
Plan and prioritize work appropriately considering importance, urgency, customer and business impact.
Deliver excellent customer service.
Champion and embrace change and innovation
Demonstrate ownership and common sense with all that you do, sharing best practice.)
Communicate the client vision, values and goals to others clearly and consistently.
Operational Effectiveness & Control:
Maintain highest standards of risk management, control and compliance.
Reduce overall operating losses and credit risk within management control.
Maintain KYC standards.
Implement and apply the processes, infrastructure and resources needed to deliver agreed team plans and targets, identifying and implementing improvements and collaborating with colleagues to maximize integration, effectiveness and efficiency.
Communicate and embed Client policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise.
Provide timely, accurate, quality information to stakeholders to meet business and regulatory requirements.
Typical day might look like:
There will be a lot of email communications and tasks will be clearly identified. They will be working with their designated team daily on required tasks and deliverables/action items.
TOP nice- to- have skills:
Loan Processing experience as well as knowledge of Mortgage systems is a plus
Preferred bank, mortgage business, mortgage systems related experience or equivalent.
Excel proficiency and computer literacy is a must. If this person is not able to work remotely and perform they will not last.
Proven communications, organizational, analytical, administrative, problem- solving, project management and interpersonal skills.
This is flexible.
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.