Mortgage Loan Officer - Home Advisor

Our purpose is simple: Keeping the dream of homeownership alive.

As a Mr.

Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible Join Mr.

Cooper Group – the largest mortgage servicer in the country. We are approaching a trillion-dollar mortgage servicing portfolio and over 4 million customers. Our Loan Officers are consistently receiving the most, and highest quality inbound leads in the industry.

Role Overview Service & Sales. This role is responsible for diligently and empathetically servicing select customers and originating mortgage products through educational, needs-based selling across a range of products. Connect the most relevant product solutions while delivering exceptional service to our Mr.

Cooper customers all in one phone call.

Key responsibilities • Field and evaluate customer service questions; compare solutions to determine recommendations that best meet customers’ needs and circumstances; perform follow-up to ensure resolution (typically taking 9 to 12 inbound calls per day) • Establish rapport with customers and actively listen to understand their immediate and latent needs, motivations, and contexts; properly document customer interactions and capture both personal and financial insights to lay the groundwork for more personalized future interactions • Smart selling: Coach and educate customers as needed; provide information on products and services that would benefit the customer, support an informed decision-making process tailored to the customer’s needs and preferences • Manage pipeline of potential customers at various stages of the refinancing journey; responsible for business development and relationship management Experience • 2 years of experience in sales atmosphere with quotas, metrics or goals with the ability to prioritize tasks in a fast paced environment • Excellent interpersonal, written and oral communication skills • Must have strong sales and closing techniques • Ability to take initiative and responsibility • Strong problem solving ability with multiple systems and scenarios • Organizational skills and attention to detail • Proficient in Microsoft Office/Excellent computer skills • Commitment to attain MLS License (Mr.

Cooper provides paid training time and exam costs) Mr.

Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V