University Federal Credit Union Austin , TX 78719
Posted 3 weeks ago
The Mortgage Loan Officer (MLO) makes a difference in the lives of members who want to purchase or refinance a home. The MLO is responsible for discussing client needs and recommending the best loan products while working closely with our local, in-house processing, underwriting, and closing teams to help secure home financing. Features of our lending incentives-such as, not capping loan incentive amounts, a 30-day close guarantee, a variety of home loan program options to offer, and unique portfolio loans-combined with a support structure that reduces the MLOs administrative duties which allow MLOs to increase their production.
As Austin's largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members. Our mission at UFCU is simple: to provide for the well-being of our Members. We're proud to focus on people - not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals.
Consistently receiving awards as the Top Credit Union and Top Mortgage Company, Healthiest Employer, Gallup's Exceptional Workplaces, UFCU is proud of its people-first culture. We value our employees as much as our Members. We offer an environment where people care about each other - like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives - then we're glad you're here.
Advise members by identifying the correct mortgage product for their housing needs and financial future
Review and analyze credit and Desktop Underwriting (DU) findings
Exhibit sales and financial analysis competency in the origination process, creating solutions and mortgage management plans for the member
Actively seek opportunities to increase loan volume
Exhibit strong consultative sales skills, analytic ability, knowledge of the mortgage bond market, and ability to perform and explain mathematical comparisons of the mortgage options available to the member
Comply with RESPA, HMDA, and other laws and regulations
Maintain knowledge of current mortgage guidelines
System and Member Documentation:
Utilize CRM to consistently track and communicate all phases of the loan process from start to closing
Serve as a liaison between involved parties in the mortgage transactions such as REALTORS, title company personnel and others
Attend the closing when possible
Make post-closing follow-up calls to ensure member satisfaction and request referrals
Provide timely and accurate loan information to members
Display a commitment to providing up-to-date and accurate information by attending a minimum of two professional seminars annually and pursuing on-going learning.
Serve as UFCU outside sales representative by actively identifying, soliciting, developing relationships with REALTORS, builders and other referral partners to increase mortgage lending business in the community
Make calls and presentations to referral partners
Create outside referral sources to generate 50% of monthly volume goals
Develop and implement sales strategies designed to meet credit union and mortgage lending goals in the community.
Participate in industry professional associations to stay informed and educated on the mortgage industry
Perform other duties as assigned
Adhere to all company policies, procedures and business ethics codes
Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the MLO role
Displays strong interpersonal skills through fostering team work and demonstrating patience and respect when dealing with difficult situations
Fully competent in Microsoft Office, Encompass, and other related software programs. Demonstrates the ability to use loan origination software to efficiently perform job functions.
Knowledgeable in all aspects of the Federal and State Regulations dealing with Mortgage and Home Equity lending, required. These include but are not limited to: HMDA, RESPA, Fair Housing, ECOA, TIL, and Section 50, Article XVI of the Texas Constitution.
Ability to present ideas and thoughts in a clear, concise manner. Ability to make oral presentations with persuasiveness and confidence. Ability to use clear and simple language to get the message across to members and co-workers.
Able to quickly build rapport and establish credibility with members and co-workers.
Ability to manage multiple projects, under tight deadlines while maintaining the accuracy and integrity of loan documentation.
High school diploma or equivalent required
Minimum of two (2) years of inside/outside sales experience required
Minimum of two (2) years of mortgage loan origination experience required
Must be bondable.
Bachelor's Degree preferred
Bilingual in Spanish is preferred
Things You Need to Know Before You Apply
The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
Employee will make extensive use of the telephone requiring the ability to effectively and accurately explain complex information.
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires working frequently at UFCU Plaza in Austin, Texas.
This position may involve periodic stressful conditions.
May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
Frequent computer use at a workstation up to two hours at a time.
The noise level in the work environment is usually loud.
University Federal Credit Union