Mortgage Loan Call Center Representative

Solekai Systems Corp Charlotte , NC 28201

Posted 2 months ago

We are:

Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies for Diversity lists. You will receive competitive rewards and access to benefits programs and world-class learning resources. Join Accenture and be empowered with innovative tools, continuous learning and a global community.

Accenture Credit Services is a recognized market leader providing business process outsourcing services to consumer and commercial lending institutions around the world. We help our clients transform their operations and deliver improved customer service, efficiency, quality and profitability.

An experienced call center representative! You have exceptional customer service and problem-solving skills and you are detail-oriented. You enjoy building relationships with customers and creating customer delight. You know that companies and processes change; therefore, you adapt quickly and execute flawlessly. Self-motivated to achieve and exceed goals and demonstrate grit that will inspire others to always strive for superior results.

The work:

  • Maintain a high level of customer service with a willingness to be proactive in communication with clients, in addition to internal and external employees.

  • Ensure that customer expectations are set properly and followed through until loan closing

  • Display confidence in process knowledge and adherence to product and policy guidelines.

  • Manage customer contact while balancing the review and analytics of all customer/vendor documentation.

  • Successfully achieve individual production metrics as well as contribute to the success of all delivery center goals.

  • Leverage research, critical thinking and collaboration to deliver high quality options and solutions to clients.

  • Maintain compliance and adhere to quality standards aligned to reduce operational and credit risk.

  • Protect the privacy of clients while using multiple data sources internet, client documentation, vendor documentation and internal external systems.

  • Keep customers informed of changes relating to loan process and policy.

  • Handle escalated client situations and clearly communicate to leadership any issue concern that may require 2nd level escalation to ensure prompt research and resolution.

  • Build partnerships across the organization to ensure efficiency and achieve exceptional service delivery results.

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Mortgage Loan Call Center Representative

Solekai Systems Corp