Mortgage Lender Supervisor

Bear State Financial, Inc. Westfield , MA 01086

Posted 2 months ago

SUMMARY: At a minimum, this position is responsible for the daily supervision of three or more Mortgage Lender 1's in the lending department. Under the supervision and guidance of the Mortgage Loan Manager and/or the Loan Manager, the Mortgage Lender Supervisor is responsible for the advising of an array of products for real estate loans for one to four family homes for customers. As the decision-making resource for the customer, this person provides professional guidance to customers in their search for financing and as a referral source for other Bank financial services and products. Detailed knowledge of the many products offered is critical to allow proper evaluation of all loan prospects and referral opportunities. This person should maximize the generation of revenue utilizing all cross-selling opportunities, and is responsible to promote the Bank in the community and through community activities, charitable organizations, and business organizations. Finally the incumbent must protect the bank's loan assets by providing continual supervision for the loans under his/her accountability.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Supervise, mentor and coach the real estate lending staff in personnel situations, loan approvals and career growth.

  • Responsible for the net revenue, sales growth and overall performance of the team which they supervise.

  • Identify the customer needs, analyze the loan request and financial data and approve, deny, or recommend loans within underwriting commitment authority. If request exceeds authority, analyze financial situations and variable to appropriately deny or recommend approval to appropriate committee or individual.

  • Provide in depth financial analysis to discover other needs and recommend differing products and/or services based on customer's circumstances. Detailed knowledge of many products offered is critical to allow proper evaluation of all Arvest and related division prospects.

  • Stay current on legal and regulatory changes involving mortgage loans, and follow the Arvest lending policy.

  • Resolve all customer complaints personally or refer them to the proper area. Forward a copy of all written complaints to manager.

  • Communicate all-important information and all changes to Arvest Mortgage.

  • Participate in bank events, management meetings, officer meetings and teamwork events to better understand and support the bank's mission and vision.

  • Promote the Bank generally in the public, by participating, preparing, or presenting or in seminars or information presentations for Realtors, builders, etc., and in area community programs, business groups and charitable organizations.

  • Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

  • Cross-sell other services of the bank.

  • Support and uphold the Arvest Mission Statement.

  • Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.

  • Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.

  • Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.

  • Foster and promote the proper bank image at all times.

  • Maintain involvement in community affairs to foster and promote the proper bank image at all times.

SUPERVISORY RESPONSIBILITIES:

Directly supervises (2) or more producing FTE's mortgage lending associates. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Ensure direct reports have completed required compliance training and are adhering to all internal procedures and controls as it relates to bank policy, laws, regulations and Arvest's BSA/AML Program. Responsibilities include interviewing, hiring, appraising performance, rewarding, and disciplining associates. The incumbent has the authority and the appropriate influence to make recommendations regarding hiring, firing, advancement, promotion, or any other change of status of other associates within the guidelines of the bank's procedures and guidelines for such change of status events. The incumbent provides training, planning, assigning, and directing work assignments and schedules; addressing complaints and resolving problems.

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Mortgage Lender Supervisor

Bear State Financial, Inc.