Mortgage Default Specialist

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

The Mortgage Default Specialist is responsible for the processing and management of the foreclosure caseload (judicial and non-judicial), as well as acting as the Single Point of Contact to discuss loss mitigation alternatives to resolve mortgage loan delinquency. Perform all duties in accordance with the company's policies and procedures, and all US state and federal laws and regulations, wherein the company operates.

Job Description

LOCATION

Mountain America Center - Hybrid:

9800 S Monroe St

Sandy, UT 84070

SCHEDULE

Full Time

To be effective, an individual must be able to perform each job duty successfully.

• Responsible for preparing and mailing all SPOC letters; ensures that relevant follow ups are calendared appropriately.

• Orders BPOs and prepares mortgage files for management review and approval; creates routine-to-complex recommendations for foreclosure action or charge off.

• Works directly with attorneys to refer mortgage loans for foreclosure proceedings.

• Communicates with corporate counsel and outside counsel regarding title disputes and other lienholder foreclosure action, including lis pendens, judicial foreclosures, and loss mitigation mediations.

• Updates system of record to reflect 1st legal action/notice of default recording, substitution of trustee recording, and publication and posting of the notice of sale; updates queries and foreclosure / REO tracking on a daily basis.

• Requests reinstatement and payoff quotes from foreclosure law firms; ensures reinstatement and payoff funds are posted properly and notices of default are cancelled accordingly.

• Provides bidding instructions to foreclosure firms and monitors status of foreclosure sales results.

• Answers incoming calls from members, member's legal representatives, the Credit Union's legal representatives, foreclosure trustees, real estate agents, and property preservation vendors; responsible for accurately answering questions and resolving routine issues related to these processes.

• Assists in researching accounts and taking appropriate action as recommended by manager.

• Ensures that daily processes are in compliance with any changing state laws and regulations.

• Exemplifies role as a team member to promote and maintain effective partnerships with the team and the Credit Union's members.

• Incorporates MACU values and philosophy while fulfilling responsibilities as a representative of the Asset Management department and the Credit Union.

• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• Minimum 3+ years of foreclosure experience, including handling modifications, short sales, and Deeds in Lieu of Foreclosure.

• Experience in loss mitigation and/or late-stage mortgage collections preferred.

Education

High School Diploma or equivalent work experience, some college preferred.

Licenses, Certifications, Registrations

n/a

Managerial Responsibility

n/a

Computer/Office Equipment Skills

• Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel

• Demonstrated experience with Symitar or other financial system software preferred

Language Skills

• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations

• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.

Other Skills and Abilities

• Ability to work both autonomously and collaboratively in a fast-paced environment.

• Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines

• Adaptive to change, responds positively to altered circumstances or conditions

• Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.

• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.

• Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#LI-FW1

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.