Mortgage CRA Field Manager

Fifth Third Bank Detroit , MI 48222

Posted 3 months ago

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Responsible for leading the execution of team members LOB tactical plan and performance specifically focused on CRA results, in partnership with the LOB Leadership team and other key stakeholders. Partners with Community Economic Development, LOB/Division Senior Sales Leaders, Marketing and other partners to lead execution and strategy with your team to center around the customer and communities we serve.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.


Team execution of the go to market strategy that helps meet Community Reinvestment Act requirements and regulation. Monitor team sales activities that establish and maintain effective partnerships with key internal & external partners (i.e. "One Bank", Non-profits and Real Estate Professionals) including managing personal and team production via local and Bancorp reporting and KPIs. Coaches direct reports to achieve production goals. Actively manages under-performers via performance improvement plans to meet established performance levels. Lead efforts to establish and maintain relations with various Community Development agencies and non-profits. Lead efforts to fully leverage partners and programs with LOB agencies to increase CRA activity including being responsible for ongoing relationship with our LOB One Bank (i.e. CED, Retail and Membership Advantage) partners to ensure alignment between LOB strategies and Bancorp strategies. Execution of team in the strategies such as playbooks, coaching tools and campaigns designed to optimize the CRA process. Establish team operating rhythms to include (one-on-one coaching, pipeline & business plan management/review) Identifies trends and practices in the LOB space and communicates to appropriate parties to lead change as needed. Provides input and guidance on LOB activities that support our CRA vision for customer satisfaction while working within our Risk parameters. Facilitate the development of business plans with MLOs and manage/coach to those plans. May need to participate in sales calls with MLOs. Build strategic and tactical plans for driving volume growth in assigned area. Demonstrate and coach to the bank's promise to serve to ensure that MLOs provide a high level of customer service to external customers based on Bancorp customer satisfaction data. Monitor all operational, risk and compliance related issues and take appropriate action when standards are not met. Monitor quality levels of loan originators to insure adherence to standards while serving as an intermediary for loan issues with processing manager and underwriting manager. Perform Human Resource tasks for the team, such as exception time reporting, recruiting, performance reviews, coaching, performance management, commission administration and identifying training issues.


Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.


  • High school diploma or GED equivalent. Two/Four-year college degree preferred.

  • 5+ years' Mortgage banking experience required.

  • 5+ years' sales management or business development experience preferred.

  • Demonstrated knowledge of the Community Reinvestment Act required.

  • Demonstrated ability to convert strategic vision into a tactical plan, and to execute on that plan.

  • Strong presence and credibility with excellent interpersonal, written, and verbal communications skills.

  • Demonstrated ability to identify, develop and manage talent.

  • Experience operating successfully in a complex, matrixed organization, driving change through influence.

  • Strong sales performance, employing a holistic, partnership-oriented, solution-based model.

  • Strong analytical skills.

  • Ability to prioritize and handle multiple tasks.

  • In-depth sales technique/sales coaching skills.

  • Ability to motivate team, work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

  • Strong desire to excel in a competitive environment.

  • Some travel required

  • This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site ( provides the MU4R questions and registration required for employment in this position.

Mortgage CRA Field Manager

LOCATION -- Detroit, Michigan 48226

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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Mortgage CRA Field Manager

Fifth Third Bank