Mortgage Closing Manager

HOPE Overview

Recognized as one of the largest, and most successful Black and Women owned credit unions in the nation, HOPE continues to build its brand and impact by expanding access to financial services and engaging in advocacy to mitigate the extent to which factors such as race, gender, birthplace and wealth limit one's ability to prosper. Since 1994, HOPE has generated more than $3.6 billion in community development financing that has benefitted more than 2 million people in Alabama, Arkansas, Louisiana, Mississippi, Tennessee and nationwide. This work has supported small business owners struggling to gain access to capital, families seeking to own homes and individuals looking for a better way to manage their hard-earned money with a financial institution they can trust. This work has not gone unrecognized.

In 2022, HOPE was named one of reflecting current events. The recognition honors companies for innovative work on the most pressing issues of the day including COVID-19 response, the climate crisis, mental health and economic inequality.

About the Role

The Mortgage Closing Manager is responsible for overseeing the final stages of the mortgage process. They are tasked with coordinating with various stakeholders, including loan officers, underwriters, title companies, and attorneys, to ensure a smooth and timely closing. Their attention to detail is essential as they meticulously review loan documents, verifying accuracy and completeness to prevent any potential delays or discrepancies. Throughout the process, they serve as a primary point of contact for clients, addressing questions and concerns to provide support and clarity. Their ultimate goal is to facilitate a seamless closing experience for both the borrower and the lender while ensuring compliance with regulatory standards and guidelines. This position is located in Mississippi, Tennessee, Arkansas, Louisiana or Alabama.

Responsibilities

• Lead a team of mortgage closers, providing guidance and support to ensure smooth operations.

• Develop and implement strategies to optimize the closing process, improving efficiency and customer satisfaction.

• Train and mentor team members to enhance their skills and knowledge in mortgage closing procedures.

• Act as a liaison between upper management and the closing team, communicating goals, objectives, and performance metrics.

• Oversee the allocation of resources and workload distribution within the team to meet deadlines and achieve targets.

• Implement quality control measures to ensure accuracy and compliance with regulatory standards.

• Handle escalated issues and resolve conflicts within the team or with external stakeholders.

• Continuously assess and improve closing procedures and workflows to streamline operations and reduce errors.

• Foster a positive and collaborative work environment that promotes teamwork, innovation, and professional growth.

• Represent the closing department in meetings, presentations, and negotiations with clients, vendors, and other departments.

Competencies/Skills

• High School or equivalent required; Bachelor's degree preferred

• 5-7 years of experience in mortgage closing or related roles within the financial services industry.

• 2 years of which include supervisory/management/region management position(s) with multiple direct reports.

• Advanced knowledge of federal and state regulations governing mortgage lending, including RESPA, TILA, and TRID, to ensure compliance throughout the closing process.

• Extensive experience in reviewing a wide range of mortgage loan documents such as promissory notes, deeds of trust, closing disclosures, and title documents, with the ability to identify discrepancies and ensure accuracy.

• Proven track record of meticulously managing closing timelines and coordinating with various parties involved in the process, including loan officers, underwriters, title companies, and attorneys, to facilitate smooth and timely closings.

• Exceptional attention to detail and a keen eye for accuracy, with the ability to catch errors or inconsistencies in loan documentation and resolve them promptly to prevent delays or legal issues.

• Strong organizational skills to effectively prioritize tasks, manage multiple closings simultaneously, and meet tight deadlines in a fast-paced environment.

• Excellent communication and interpersonal abilities, including the capacity to effectively communicate with clients, team members, and external stakeholders, and address their inquiries or concerns with clarity and professionalism.

• Proven leadership and team management experience, including the ability to mentor and motivate team members, delegate tasks efficiently, and foster a collaborative work environment that promotes productivity and teamwork.

• Analytical and problem-solving skills to identify and address challenges or obstacles that may arise during the closing process, such as funding issues or title disputes, and find effective solutions to ensure successful closings.

• Proficiency in using relevant software and tools used in mortgage closing processes, such as loan origination systems, document management platforms, and compliance software, to streamline operations and enhance efficiency.

• Customer-centric approach with a strong focus on delivering exceptional service and ensuring client satisfaction throughout the closing process, including promptly addressing any concerns or issues that may arise.

Work Environment

● Employee spends much of the time in the office environment, generally accessible to internal colleagues and external customers

● Employee spends time traveling to remote locations

● Noise level in the work environment is usually moderate

● Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions