Monitoring Specialist (Call Center Dispatcher)

Stanley Black & Decker, Inc. Lacey , WA 98503

Posted 2 months ago

Job Description:

What does it take to be a hero?

The Call Center Dispatcher at our Alarm Center in Lacey, WA will:

  • Respond promptly to various alarm conditions at customer locations

  • Notify and provide all necessary information for emergency response teams

  • Communicate effectively to provide support and gather data

  • Update systems and document all alarms and malfunctions

  • Execute sound judgment with sensitive and confidential information

Required Qualifications

  • High School Diploma or GED
  • 1+ year of experience in telephonic customer service

Preferred Qualifications

  • Prior experience managing Emergency Medical Service/911 operations is a plus

  • Demonstrated ability to effectively manage through sensitive customer interactions

Company Benefits:

  • Paid Time Off
  • Accrual of up to 3 weeks of Paid Time Off per year
  • Paid Holidays
  • 11 Total Paid Holidays
  • Comprehensive benefit package including 401(k)

  • Medical, Dental, Vision, Disability & Life Insurance

  • Tuition Reimbursement,

  • Employee Stock Purchase Plan

  • Donation Matching Program

  • And much, much, more. We offer too many to list!


  • Our monitoring center is open 24/7, 365 days a year. We are currently hiring for 1st, 2nd or 3rd shift which includes working weekends and Holidays


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Monitoring Specialist (Call Center Dispatcher)

Stanley Black & Decker, Inc.