Monitoring Center Console Operator Farmington Hills MI Only

Monitoring Center Console Operator

The Monitoring Center Console Operator role will be responsible for adhering to Comerica Bank and Comerica Security policies and procedures. This will be about Campus, Banking Center Security and Life Safety issue, monitoring and responding to alarms according to procedures. This role will be working with a variety of vendors as required with troubleshooting communication failures and system problems, demonstrating a complete working knowledge of all Monitoring Center alarms, Access control and CCTV systems, assisting vendors in the field to resolve alarm issues, as well as working and addressing Campus Maintenance issues.

Position Responsibilities:

• Interface with eight (8) different systems.

• Monitor and respond to Banking Center and ATM alarms on Mastermind.

• Monitor and respond to Access Control Facility alarms on the Pegasys system.

• Program alarm systems on new, repaired or refurbished locations with Remote Link.

• Verify audio recordings on Viewpoint.

• Monitor and program all DVR systems on Navigator and web-based application.

• Monitor 3SI GPS trackers in the field via web-based application.

• Generate communications to groups and individuals regarding alarm activity, technical issues, or general emergencies.

• Verify that all logs, documents and back-ups are done on an ongoing basis.

• Ensure that policies and procedures are being adhered to, about workplace issues and alarm response.

• Work with various vendors for problem resolution. Coordinate and resolve security requests and issues.

• Directly troubleshoot technical issues that affect Corporate Security, Retail, IS, as well as Electronic Banking/ ATM Servicing.

• Interface with Client Resolution Center and vendors with respect to new sites and troubleshooting communication problems.

• Coordinate with law enforcement and local security for alarm dispatch.

Position Qualifications

• High School diploma or the equivalent

• 1 year of Security experience with monitoring alarm and access control systems

• 1 year of experience in working in a Monitoring Center/ Dispatch

• 1 year of experience utilizing Microsoft applications (Outlook, Word, Excel)

• 24-hour availability to respond to security related issues

• Valid driver license

Comerica Great Lakes CampusThurs-Mon 7a-3:30p - No shift premium