Monitoring Automation Specialist
Job Description Summary
The Global Support Center (GSC) is an integrated 24 X 7 facilities command center that is responsible for the effective and efficient delivery of services related to engineering and critical operations support. Services are delivered from three geographically diverse locations and as part of a network, serves as operations center for a portfolio of facilities globally.
The Monitoring Automation Systems (MAS) Operator provides a high level of expertise to the diverse team. The MAS Operator will be able to provide support in all GSC areas and functions while the primary task will be to provide expertise, operations, and monitoring in all Building Automation and Smart Systems technology.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Arrive to work on time and ready to accomplish assigned tasking and maintain a constant professional image in all job activities and functions.
Operate, maintain and trend the Building Automation Systems (BAS) for domestic and international sites which can include: HVAC, Lighting, Utility services, Fire Alarm systems, Weather, Miscellaneous equipment statuses
Act as a (SME) Subject Matter Expert on Automation Systems, providing direction, identify patterns, trends, and issues based on specific data collected from monitoring alarms from Vanguard Facilities and report to the shift lead.
Contribute to corporate communication if "incidents" during shifts; provide timely updates as information is received under direction of the shift lead.
Instruct the team on alarms and actions, working directly with other operators, leads and operational staff.
Corresponds directly with clients by face to face, electronic, or telephone communications to service client inquiries promptly and with a high level of customer service.
Generate, dispatch, and close out service requests as necessary from the CMMS queue and provides coordination of services through multiple service providers to maintain the integrity and efficiency of building systems and comfort to the building occupants.
Produces clear and professional email correspondence to our clients and facilities management teams with comprehensible summaries of facilities issues.
Reports directly to the shift lead, follows all Global Support Center Standard Operating Procedures and reports all issues to the Supervising SME, or Team manager.
Functions in a proactive and predictive manner to identify building problems prior to escalation to building availability incidents.
Performs coordination duties for high level building incidents that potentially could impair the occupancy of a building.
Notify the facilities management team of all building incidents and assist the facilities management team to conduct root cause analysis.
Coordinates non-maintenance service requests as a backup for the Customer Service call center: such as shuttle bus, workstation ergonomic test scheduling, conference room scheduling, Audio/Visual coordination.
Additional responsibilities as assigned.
Customer Relationship Management
Experienced with Office Technology
Strong Communication Skills (oral and written)
Strong Work Ethic
Technical knowledge of building design and system operations
Strong computer competency with the ability to quickly become proficient in new software packages
Customer Service experience required
Understanding and utilization of professional Phone Etiquette skills
Experience managing professional email correspondence
Experience dispatching, coordinating, and corresponding with multiple maintenance activities
3+ years of experience with CMMS applications
Experience reporting to high profile executive level clients
Certification from a professional facilities management association (Plus)
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
Cushman & Wakefield