The Branch Operations Specialist position requires an employee to perform all functions necessary to successfully maintain branch operations by:
Arrive promptly for the opening of branch. Greet visitors and applicants for testing and interviewing. Answer and route incoming calls as necessary
Complete weekly branch reports, including but not limited to: Headcount Stats Report, Key Metrics Report, Starts and Ends Report, Branch Roster, and the Consultant Board.
Generate consultant new hire paperwork (including contracts) and ensure proper completion. Maintain personnel files including I-9 Form files. Act as liaison with Modis' Corporate Immigration Department regarding immigration issues. Ensure that the e-Verify is completed in compliance with Modis policies. Ensure that consultant drug, background, and credit checks are performed in compliance with our client contract agreements and Modis policy.
Generate client contracts as needed, performing any necessary client credit checks. Ensure accurate completion of all necessary client paperwork. Forward all necessary client paperwork to corporate office and maintain organized client files.
Ensure initial placement and updated payroll and billing data are submitted to the Back Office on a regular basis to ensure that assignment information is always accurate and current.
Review client contracts to ensure that Modis assignments and candidate expenses are set up properly and are in compliance with these agreements. When applicable, ensure that consultants are aware of the client's expense reimbursement policy.
If the branch does not have a CRR, track consultant bill/pay rate anniversaries and assignment end dates. Notify BDM 30 days prior to the end date/anniversary so the BDM has enough time to request a bill rate increase or a contract extension.
Assist consultants with weekly timesheets and ensure that each consultant submits a billable-hours timesheet, Paid Time-Off Timesheet or Holiday Timesheet by running the appropriate Decision Studio Reports. Submit zero hour timesheets, when necessary.
Assist consultant and/or client in obtaining consultant logins into the client time reporting system (if applicable). In addition, obtain login into the client time reporting/billing system for Modis use to confirm that consultants are entering their hours on a timely basis, entering their hours correctly and that the bill rates in the system match the Modis bill rates. These Modis logins should also be shared with the appropriate Client Services Specialist.
Communicate all new and current Modis policies and procedures to the branch staff employees and consultants.
Assist the Back Office with correcting timesheets, billing/invoice issues, or collections as requested by the Back Office. Review the "Invoice Held Report" and immediately take action to resolve any issues. Review the Hold Report from Contractor Payables, which represents Independent Contractor or Subcontract timesheets that were received and completed by Payroll, but have not received Vendor invoice. Contact Vendors to request that they submit invoice immediately. Review the Aging Reports (in Decision Studio) on a weekly basis and alert the Managing Director of any aging issues.
Ensure timely communication between the branch and the corporate office by responding to all emails/phone calls within 24 hours.
Perform New Hire Orientation for staff employees. Assist Managing Director with tracking staff employee Absence Tracking Forms and ensure that these forms are sent to Staff Payroll in a timely fashion.
Additional administrative functions for the office to include: order office supplies, marketing collateral and Modis promotional items as needed. Distribute messages, mail and incoming faxes; and send invoices and expense reports to corporate for payment.
Audit I-9 forms for accuracy
Assist in credit and collections.
All other duties as assigned by Manager.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made upon request to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE & OTHER POSITION REQUIREMENTS:
High school diploma or equivalent; College degree preferred
1 year prior experience in a customer service role and 1-2 years prior experience in a financial role (AP, AR, Payroll) or Human Resources helpful
Proficient in MS Office applications
Ability to meet deadlines in a timely fashion and effectively multitask assignments or duties
Ability to communicate effectively verbally and in writing
Ability to work effectively in a team environment with minimal supervision
Ability to operate multi line phone
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
The Company will consider for employment qualified applicants with arrest and conviction records