Mobility Technician

Christian Academy School System Louisville , KY 40202

Posted 3 months ago

Position: Mobility Technician

JOB DESCRIPTION

Scope

The Mobility Technician configures, optimizes, and troubleshoots all mobile devices, such as iPads and Chromebooks, within the organization's distributed computing environment. The Mobility Technician works with other technicians and Technology Integrators to make mobile device programs efficient and effective, minimizing the possibility of lost instructional time due to device misconfiguration, outage, and/or failure. This professional works with the Desktop Technician to help support computers and peripherals (such as document cameras and printers) within the organization's Windows-based environment.

The Mobility Technician troubleshoots problem areas (by phone, via email, via work order, or in-person) in a timely, accurate, and courteous fashion, helping to promote a positive image for technology initiatives, the Technology Services department, and Christian Academy School System as a whole.

Qualifications

The candidate shall possess characteristics that reflect:

  • A strong and clear Christian testimony with a mature and godly spirit.
  • A daily example of the highest Christian virtue both in and out of school.
  • A commitment to faithful attendance and support of a church whose beliefs are in agreement with the Christian Academy School System Statement of Faith.

The ideal candidate shall possess:

  • 3+ years of relevant work experience (or equivalent), working with Mobile Device Management (MDM) solutions.

  • Experience configuring and deploying iOS devices and Chromebooks in an enterprise environment.

  • Previous experience in customer service, ideally in an environment serving teachers.

  • Ability to read and understand technical manuals and procedural documentation.

  • Ability to present ideas in clear, concise, user-friendly language.

  • Excellent organizational skills; high level of attention to detail, effective interpersonal skills and relationship-building skills.

  • Ability to find an answer when it is not immediately obvious.

  • One or more current industry certifications, such as Google, CompTIA, ISC2, Microsoft, Cisco.

Accountabilities / Responsibilities

  • Perform on-site analysis, diagnosis, and resolution of complex mobile device problems for end-users, as well as occasional off-site repair for remote users as needed.

  • Configure and deploy Chromebook and iOS devices in an enterprise environment.

  • Automate device deployment/management with Mobile Device Management (MDM) solutions.

  • Help employees transition from legacy to new equipment with minimal downtime.

  • Work directly with others to reduce the possibility of lost productivity and instructional time.

  • Provide support to various customers (students, parents, employees, visitors).

  • Receive and respond to incoming help desk calls, e-mails, and/or work orders.

  • Manage customer expectations throughout the lifecycle of their inquiry, request, or incident.

  • Follow escalation procedures during outages and ensure root-cause analysis.

  • Engage outside contractors/vendors as appropriate to resolve issues.

  • Assist with initial preparation and/or periodic revision of written procedures.

  • Accurately document instances of equipment installation, repair, and removal.

Specific Abilities

  • Ability to maintain confidentiality in all aspects of the position.

  • Ability to work a flexible schedule to include summers and occasional evenings/weekends.

  • Ability and willingness to participate in a 24/7 on-call rotation (about 1-2 weeks per month)

  • Ability to travel as needed and on-demand to/from all four campus locations.

Outcomes

  • Reduced lost instructional time due to device misconfiguration, outage, and/or failure.

  • Improved collaboration with Technology Integrators to meet the needs of students and teachers.

  • Enhanced coordination with Technology Integrators to provision devices for instruction.

  • Timely, accurate, complete resolution of technology and technology-related incidents.

  • Continuous assessment and improvement/enhancement of services provided.

  • Positive collaboration with the team to provide efficient optimum operating levels.

Reporting Relationship

This position will be responsible to the Director of Security and Technology.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Repair Technician No Experience Required

Steris Corporation

Posted Yesterday

VIEW JOBS 10/18/2019 12:00:00 AM 2020-01-16T00:00 At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Header Position Summary * You DO NOT have to have surgical instrument repair experience to be considered for this position* Individuals with experience workingin HVAC repair, general maintenance and installation, jewelry repair, welding, automotive, residential home repair, plumbing, electrical, small engine repair, computer repair, equipment repair, diesel repair, machine repair, aviation repair, hospital sterile processing, etc. often have transferable skills into this position. The primary role of the Repair Technician is to perform repairs on medical instrumentation. Technicians will be trained to become familiar with various types of surgical instruments and understand how to best maintain and repair them. Repairs are completed on a repair truckonsite at a hospital or surgery center. In addition to repair work, Technicians may work with a team including Sales Representatives and RCs (Repair Consultants/Managers) to identify and capitalize on revenue opportunities. Travel requirements may vary by location.  Click the link below to watch a short video that explains more about this opening! https://www.dropbox.com/s/8pnum8hhahamkd2/join_our_team_onlocation_repair_technician_HD.mp4?dl=0 Duties * Identifies surgical instruments by various type, use and functionality. Inspects instruments to determine what type of repair and/or adjustment is required. * Disassembles malfunctioning medical instruments,troubleshoots and uses standardized testing procedures andexamines/ tests mechanisms for defects. * Replaces or repairs defective parts; may require modification or manufacturing replacement components. Reassembles medical instruments or equipment and tests assembly for conformance to specifications. * Adjusts calibration to ensure functioning within specified standards. * Works with RC to manage and balance workload to minimize Customer disruption. * Exercises mechanical skills for precision, alignment, sharpening and repair of surgical instruments. * Completes all necessary paperwork (i.e., logging instruments and completed repairs). Duties - cont'd Education Degree * High School Diploma or GED Required Experience * One to three months related experience and/or training; or equivalent combination of education and experience preferred. * Good hand/eye coordination (manual dexterity), basic organizational and troubleshooting/problem solving skills andattention to detail. * Willingness to listen andlearn, as well as theability to work in a fast-paced environment. * Willing to work overtime and hours outside normal business hours as needed, based on Customer needs. * Ability to effectively communicate with Customers, peers and management. * Mechanical aptitude required. * Must be able to pass a DOT medical exam. * Must have a valid driver's license with an acceptable driving record. * Must be at least 21 years old to meet the FMCSA age requirement for commercial interstate driving. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. Nearest Major Market: Louisville Job Segment: Technician, Repair, Medical, Maintenance, Electrical, Technology, Manufacturing, Healthcare, Engineering Steris Corporation Louisville KY

Mobility Technician

Christian Academy School System