Mobility Specialist

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

$16.25/hour

• Ensure optimal operational efficacies to provide customers the best rental car experience

• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.

• Assist customers with various post rental inquiries that involve the rental and billing process

• Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.

• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.

• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.

• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.

• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.

• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.

• Previous customer service.

• Strong time management and organizational skills are required

• Computer literate and detailed orientated.

• Must have a valid driver's license with an acceptable driving record

Knowledge:

• Customer service resolution practices

• Excellent communication techniques

• Sales Management/Coaching ability

Skills:

• Demonstrate good written and oral communication skills.

• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.

• Demonstrate professionalism and interpersonal skills.

• Show a high level of ownership, accountability and initiative.

• Proven experience of working well within a team.

• Ability to work flexible shifts including weekends and holidays; and work overtime as required.

• Willing to work outdoors during all weather conditions.

• Assist with special administrative projects when needed.

• Ability to stand for long periods of time.

• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply